Customer Experience Specialist (French-speaking)

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

- Full-time 39 hours/week, permanent contract: rotative between Monday - Saturday 09.00 - 20.00
- Salary 19.623,94 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

- Are bilingual or proficient in French and English
- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
- Bring experience in customer service or sales - ideally within the automotive or luxury sectors
- Communicate clearly and confidently, especially with executive-level or high-end clientele
- Demonstrate a strong interest in the automotive industry and premium products
- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
- Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

Language Requirements:

English, French (Required)

Job Title:

Customer Experience Specialist (French-speaking) - On-site - Automotive Industry JL01

Job Description

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as an Customer Experience Specialist (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As an Customer Experience Specialist on our team, you will:

- Lead structured follow-up and support calls with prospective customers after they've expressed interest in a product
- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
- Ensure all customer interactions align with the quality standards and premium positioning of the brand.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Time Type:

Full time