Product and Supplier Quality Technician

At SKLUM, we are looking for a Product and Supplier Quality Technician to join our transport and logistics team at the Real de Gandía logistics center. In this role, you will be responsible for analyzing and managing product quality incidents detected at destination, collaborating with suppliers and internal teams in identifying causes, applying corrective actions and technical improvements, to ensure effective and viable solutions.

We are a digital company with a young team (young at heart, regardless of age—go, forever young!), who love the good life and good vibes, and who aim to bring the latest trends in home decor to every household.

To achieve this, we believe in boosting your talent and supporting your professional growth within a multicultural, diverse, and passionate community.

What will be your main functions as a product and supplier quality technician?

• Collect and record quality incidents detected at origin and destination, including merchandise returns (RMA), identifying their causes, severity, recurrence, and impact on the product and supply.
• Periodically analyze, with the support of the data specialist, the RMAs and incidents of assigned suppliers and products, prioritizing by higher volume, risk, and recurrence.
• Evaluate the scope, severity, and risks of each detected incident, defining the necessary containment actions on stock, containers in transit, and pending productions, in collaboration with the involved departments.
• Manage quality incidents with suppliers and internal teams, initiating, coordinating, and participating in the root cause analysis and the definition, implementation, and monitoring of corrective actions and 8D plans.
• Request and review samples, drawings, technical data sheets, bills of materials (BOM), tests, and other evidence necessary to evaluate the causes of the incidents and verify the adequacy of the proposed solutions.
• Define and approve technical modifications to product and packaging, assessing their feasibility in terms of quality, safety, costs, and deadlines, and documenting the changes through established procedures.
• Collaborate with STA and Quality at Origin in the verification of implemented corrective actions, performing the monitoring of the first modified productions and shipments to verify their effectiveness.
• Collect technical evidence regarding non-conforming products or loads and communicate incidents to the involved departments for their assessment and management.
• Perform specific monitoring of incidents from higher volume or risk suppliers, communicating technical requirements, corrective actions, and agreed deadlines, as well as detected deviations to the Quality Manager, to the suppliers, and STAs.
• Document and manage changes through established procedures (ECR or other change control flows), guaranteeing the update and traceability of the applicable technical documentation and the corresponding inspection criteria.
• Analyze incidents related to packaging, handling, storage, and transport, proposing improvements in protection and packaging optimization, taking into account technical criteria, cost, volume, container occupancy, sustainability, and packaging.
• Define the technical specifications of the packaging for new products, guaranteeing their adequacy to the established quality standards and requirements.
• Perform the necessary checks and tests to technically validate packaging proposals, verifying compliance with current specifications and standards.
• Coordinate with Purchasing the negotiation and final approval of packaging proposals, facilitating the necessary technical information for their assessment and subsequent implementation.
• Communicate new packaging requirements, required inspections, and evidence, as well as established implementation deadlines, to the suppliers, performing the necessary monitoring to verify their correct compliance.
• Request and review packaging samples and prototypes and validation evidence provided by the supplier and STA
• Collaborate in the planning and monitoring of quality inspections at origin, in accordance with the priorities established by the department.
• Collect and analyze information on quality costs, rework, packaging, and supplier claims, in collaboration with Purchasing and other involved areas.
• Document and process claims related to transport incidents, in accordance with established procedures and deadlines.
• Prepare reports on incidents, defectology, and quality indicators for the monitoring of product and supplier performance.
• Record and keep updated the documentation and traceability of incidents, corrective actions, and technical modifications, collaborating in the identification of improvements to standards and inspection criteria.

Benefits of joining the Sklum Team. Because you are what matters to us, you will enjoy:

• Continuous working day.
• Group training classes.
• Nursery and summer school.
• Health insurance.
• Cafeteria.
• Additional discounts on our products.

If you feel passion for decoration, interior design, as well as importing and customs management, join our team.

* In our company, we firmly commit to guaranteeing full equality of opportunities for men and women in every aspect of our work, building an inclusive and equitable environment for all people. We value every employee for their talents, skills, and contributions, regardless of race, religion, color, origin, gender, sexual orientation, age, marital status, or disability.