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Transport Claims and Incident Coordinator

On-site in Gandia·Full-time·Added 2 days ago (last checked 11 Nov)

Sklum

23 open roles

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Our summary

Hours: Jornada intensiva all year
Work mode: On-site, Gandia
Contract: Full-time
Spanish: Expected (ad in Spanish)
Experience: 3+ years
Education: University degree
Benefits: Private health insurance

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Education: Degree in Business Administration or International Trade
Experience: At least 3 years of experience in similar positions.
Tools: Proficiency and intermediate knowledge of the Office suite.

Pay & benefits

What you'll get

Benefits of joining the Sklum Team. Because you are what matters to us, you will enjoy:

Continuous working day.
Group training classes.
Nursery and summer school.
Health insurance.
Cafeteria.
Additional discounts on our products.

The role

At SKLUM we are looking for a Transport Claims and Incidents Coordinator to join our transport and logistics team at the El Real de Gandía logistics center.

We are a digital company with a young team (young at heart, regardless of age—go, forever young!), who love the good life and good vibes, and who aim to bring the latest trends in home decor to every household.

To achieve this, we believe in boosting your talent and supporting your professional growth within a multicultural, diverse, and passionate community.

What you'll do

What will be your main functions as a Transport Claims and Incident Coordinator?

Coordinate the receipt, analysis, and resolution of incidents and claims related to transport.
Establish prioritization criteria for handling incidents and claims, ensuring timely responses and resolutions.
Perform exhaustive follow-up on each case to guarantee a satisfactory resolution and prevent recurrences.
Analyze incident and claim data to identify trends, patterns, and areas for improvement.
Identify opportunities for improvement in existing processes, proposing and leading continuous improvement projects.
Collaborate with the Logistics, Transport, and Customer Service departments to ensure effective resolution of incidents and claims.

About Sklum

Sklum is a Spanish furniture and home decor company that designs, manufactures, and sells its own products primarily through an online platform. Founded in 2005 and headquartered in Villajoyosa, Alicante, the company has grown into one of the leading e-commerce furniture retailers in Spain, with a strong presence across Europe. Sklum operates its own logistics and production facilities, allowing it to control quality and delivery times, and offers a wide range of furniture, lighting, and home accessories.

Sklum's operations are deeply rooted in Spain, with its main offices and logistics hub located in Villajoyosa, Alicante. The company's work culture is dynamic and focused on e-commerce, logistics, and product design, making it an interesting option for international professionals with skills in these areas. While the company's primary language is Spanish, it serves multiple European markets, and roles such as customer service agents with German language skills indicate a need for multilingual talent. For international hires, Sklum offers the opportunity to work in a growing, digitally-driven retail company in a coastal Mediterranean location.

Industry: Furniture and Home Decor
Founded: 2001
Employees: 1,000–5,000
Headquarters: Villajoyosa, Spain
In Spain: Villajoyosa

Good to know if you are moving

Sklum is headquartered in Villajoyosa, a coastal town in Alicante, offering a Mediterranean lifestyle.
The company operates in multiple European markets, creating opportunities for multilingual professionals, especially in customer service roles.
Sklum has its own logistics and production facilities, providing roles in operations, planning, and quality control.
As a Spanish-founded company, it offers a chance to work in a local e-commerce environment with international reach.

In their own words

Additional information

* In our company, we firmly commit to guaranteeing full equality of opportunities for men and women in every aspect of our work, building an inclusive and equitable environment for all people. We value every employee for their talents, skills, and contributions, regardless of race, religion, color, origin, gender, sexual orientation, age, marital status, or disability.

All open roles at Sklum