Customer Quality Technician - Industry

• Participation in projects and customers from very diverse sectors.
• Position with a high level of autonomy and responsibility.
• Flexible entry hours.
• Possibility of teleworking once the adaptation period has ended.
• Overtime compensation.
• Stable work environment and real opportunities for professional development.

Would you like to develop your career in an international industrial environment? We are looking for a profile with experience in quality and customer relations to manage claims, participate in audits, and collaborate on new developments. They will play a key role in resolving incidents and ensuring compliance with the quality requirements of national and international customers.

• Contact with international customers and various sectors
• Real autonomy and a stable industrial environment

Reporting to the Quality Manager, the selected person will join the Customer Quality area, assuming a key role in incident management, problem resolution, and ensuring the quality requirements established by customers. Among their main responsibilities will be:

• Managing customer claims, coordinating root cause analysis and the definition of corrective and preventive actions.
• Preparing and monitoring 8D reports and other problem-solving methodologies.
• Acting as the regular interlocutor with national and international customers to analyze incidents and ensure their correct resolution.
• Participating in customer audits and accompanying technical visits to the plant.
• Collaborating on new developments and material approvals, guaranteeing compliance with defined quality requirements.
• Managing and maintaining the technical documentation associated with new products and projects.
• Monitoring quality indicators and promoting continuous improvement actions.
• Working in a coordinated manner with Production, Laboratory, and other departments to guarantee customer satisfaction and process improvement.