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90,000+ live jobsCustomer Success Manager - French Market
On-site in Barcelona·Full-time·Added today (last checked 7 Nov)
Our summary
- Work mode
- On-site, Barcelona
- Contract
- Full-time
- English
- Required
- Other languages
- French
- Benefits
- Private health insurance, meal vouchers
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Nice to have
Requirements
What we're looking for
This role is based in Paris. Fluency in French and professional proficiency in English are essential requirements for the position.
Professional working proficiency in English. Both French and English are essential for this role.
Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
A consultative approach: you proactively advise customers rather than simply react to requests.
Strong ownership and autonomy in managing a customer portfolio.
The ability to build trusted relationships with senior stakeholders.
An analytical mindset, with the ability to use customer data to identify risks and opportunities.
Excellent communication, organisation and stakeholder management skills.
A genuine interest in customer experience, SaaS and building long-term customer partnerships.
The ability to manage priorities effectively across a high-volume portfolio.
Nice to have
Experience in SaaS, fintech, payments, accounting, ERP or financial software.
Experience working with Finance, Accounting or Operations teams.
Experience managing a mid-market customer portfolio at scale.
Experience with onboarding, adoption, retention, renewals or expansion.
Familiarity with tools such as Salesforce, HubSpot, Gainsight, Planhat, Intercom or similar platforms.
Pay & benefits
What you'll get
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing
28 days of holidays
Latest Apple equipment
Great office snacks to fuel your day
A positive team to work with daily!
The role
Help French businesses transform the way they manage company spend
At Spendesk, we help businesses take control of their spending through a powerful all-in-one platform for company cards, expenses, invoices, procurement and financial workflows.
As a Customer Success Manager, you will be the trusted partner of our French-speaking customers. You will help Finance teams get measurable value from Spendesk, drive long-term product adoption and build strong partnerships with the people responsible for managing company spend.
This is not a support role. You will own a portfolio of mid-market customers, understand their business priorities, anticipate risks, support renewals and identify opportunities to help them get even more value from Spendesk.
You will work closely with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience and make the voice of our French customers heard across the company.
What you'll do
Manage a portfolio of approximately120 to 150 French-speaking mid-market customers.
Build strong relationships with Finance Managers, CFOs, Finance Directors and other key decision-makers.
Understand each customer’s business priorities, challenges and definition of success.
Advise customers on best practices and help them optimise their use of Spendesk.
Lead regular account reviews and develop success plans aligned with customer objectives.
Become a trusted advisor throughout the customer lifecycle.
Guide customers through onboarding and ensure a smooth transition into long-term adoption.
Monitor account health, product usage and engagement levels.
Identify risks early and take proactive action to prevent churn.
Help customers measure and communicate the business value and ROI of Spendesk.
Support customers through organisational changes, new stakeholders and evolving business needs.
Ensure customers continuously discover and adopt relevant Spendesk features.
Identify relevant upsell and cross-sell opportunities based on customer needs, usage and business context.
Partner closely with Account Managers to develop and convert expansion opportunities.
Support renewal discussions by ensuring customers clearly understand the value they receive.
Contribute to portfolio growth while maintaining a strong customer-first approach.
Share structured and actionable customer feedback with Product, Marketing and Sales.
Identify recurring customer needs, friction points and potential product improvements.
Support the launch and adoption of new features in the French market.
Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.
Help internal teams better understand the needs of French Finance teams.
How you'll work
Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
- Contract Type: Full-Time
- Location: Barcelona
About Spendesk
Spendesk is a FinTech SaaS platform that helps companies manage and control their spending. Founded in 2016, it serves over 1,400 fast-growing companies across Europe and the US, with a team of more than 200 employees representing 25 nationalities. The company operates offices in Paris, Berlin, London, and San Francisco, and is known for its ambitious, international culture focused on growth and ownership.
- Industry
- Software
- Founded
- 2016
- Employees
- 201–500
- Headquarters
- Paris, France
- In Spain
- Barcelona
Good to know if you are moving
- Spendesk has offices in Paris, Berlin, London, and San Francisco, with a growing presence in Barcelona (as indicated by job listings).
- The team is international, with 25 nationalities represented, making it a diverse environment for expats.
- Job openings in Barcelona include roles in engineering, product, design, and customer success, suggesting a significant hub there.
- The company values include 'choose positivity', 'we're all owners', and 'go for it boldly', indicating a proactive and empowering work culture.
In their own words
About the company & team
Experience working in a Customer Success and Account Management model.
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
For more information: www.spendesk.com/press
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
Additional information
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
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