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Insurance Teleoperator

On-site in Madrid·Full-time·Added today (last checked 30 Oct)

Agency

Synergie España

980 open roles

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Our summary

Salary: €18,000 a year
About €1,370 a month after tax.
Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Full-time

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Requirements

Minimum experience of 1 to 2 years in customer service, administrative management, or teleoperation roles.
Good command of office tools, especially Excel.
Ability to adapt to new applications and management programs.
Excellent communication skills, customer orientation, and problem-solving ability.

Nice to have

Knowledge of the insurance sector, especially in auto insurance.
Familiarity with concepts such as claims, policies, coverage, or loss adjustment processes.

Telephone customer service, CRM management, assertive communication, and basic notions of insurance products.

Pay & benefits

What you'll get

What we offer

Stable contract
Salary of €18,000 gross per year.
Joining a consolidated project within the insurance sector.
Good working environment and initial training for the performance of the position.

The role

From our company, we are looking to hire 2 Teleoperators for an important project within the insurance sector, providing support to one of the leading automobile insurance companies.

The selected person will be in charge of telephone customer service for policyholders, managing inquiries related to car claims and providing updated information on the status of files, guaranteeing quality service and an excellent customer experience.

What you'll do

Main duties

Telephone customer service for policyholders in the Auto line of business.
Information and real-time monitoring of claim status.
Data management and updating through internal platforms.
Registration and processing of incidents, ensuring correct information management.
Coordination and monitoring of files within established procedures.

How you'll work

Full-time schedule from Monday to Friday, from 09:00 to 18:00 hours.

About Synergie España

Synergie is a global staffing and recruitment company headquartered in Paris, France, with a strong presence across Europe. In Spain, operating as Synergie España, it provides workforce solutions across a wide range of sectors, including logistics, industrial production, food processing, retail, and technical roles. With a network of offices throughout the country, it connects job seekers with temporary, permanent, and specialized positions, from warehouse operators and drivers to engineers and legal specialists.

For international professionals, Synergie España offers a direct entry point into the Spanish labor market, particularly in high-demand operational roles. The company's extensive local network and partnerships with employers across Spain make it a practical option for those seeking immediate work opportunities. While the roles are often hands-on and require Spanish language skills, the company's scale and established presence provide a reliable pathway for relocation and employment in Spain.