Purchase & Operations Software Specialist

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1. Job Purpose

Software Operations department is part of the TD Synnex Regional Innovation Business Services (RiBS) based in Barcelona.

You will manage the procurement activities for software vendors and stakeholder relationships, and also you will be part of a multi-cultural and dynamic group that is driving a digital transformation of our service. Our aim is to improve the day to day activities to be able to increase our partners' satisfaction.

2. Accountabilities:

You will be responsible for...

ü Internal customer and vendor's account management

ü Order quality analysis

ü Coordination with other areas/departments

ü Purchase order management

- Process purchase orders (create, modify, control and follow up) according to SLA's and vendor specifics.

- Understand, apply and be aligned with the vendor´s business licensing programs.

- Monitor license confirmations and ensure deliveries on time.

- Follow up of invoicing and solve price discrepancies.

- Daily regular management information to internal and external stakeholders as required, with responsibility for data integrity.

- Direct accountability for key metrics of specific vendor set.

- Identify, monitor and solve incidents.

- Provide analysis of order quality per vendor and country on a monthly basis.

- Strive for improvements, e-commerce tools efficiency and drive changes for the assigned accounts.

- Coordinate with local teams and other RiBS departments to ensure a proper process performance and customer satisfaction.

- To own and manage through to completion any ad-hoc projects as defined by the Software Operations Manager.

3. Knowledge Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ü Experience with SAP and BW

ü Experienced MS Office user (mainly MS Excel)

ü Proficient English speaker (and optionally other languages German, French, Italian)

ü Strong purchasing management and controlling skills with ability to understand and resolve problems

ü Strong communication skills and customer-oriented

ü Analytical, organized, with ability to plan and juggle multiple priorities and maintain focus

ü Ability to work under pressure

ü Proactive and self-motivated

ü Effective team work with internal customers and stakeholders in problem solving

ü Adaptation to a changing environment

ü Flexibility on working hours (Q-end, bank holidays etc.)