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Senior Service Manager

Hybrid in Spain·Added 17 days ago (last checked 9 Nov)

Tecdata Engineering

1601 open roles

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Our summary

Work mode: Hybrid, Spain
Spanish: Expected (ad in Spanish)
Experience: Senior level

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The ad doesn’t mention sponsorship
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Skills

This job advert was originally written in Spanish.

Requirements

Nice to have

We value knowledge of Jira, Confluence, Scrum, Kanban, Lean, and AI, as well as good communication and coordination skills.

The role

Senior Service Manager, with experience in critical environments, preferably banking, and knowledge of ITIL, infrastructure, development, and cloud.

What you'll do

The main focus will be on:

Service governance and monitoring, ensuring compliance with SMO processes.

Management and validation of incident reports, deadline monitoring, and preparation of committees with the business and clients.

Communications related to incidents and changes.

Incident monitoring, validation of RCAs and workarounds, and participation in War Rooms.

Continuous improvement and process automation.

How you'll work

Remote work

Conditions: initial 6-month service, with the possibility of extending for another 6 months.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering