Enterprise Voice Services Technological Evolution

DO YOU IDENTIFY WITH THIS? IT'S TIME TO MAKE THE LEAP!

VALUED EDUCATION:

• University degree preferably in Telecommunications Engineering, Computer Science, or similar scientific-technical disciplines. Intermediate-high level of English, spoken and written.
• General knowledge of Voice services and platforms for Business.
• Knowledge of Cisco, Asterisk, Microsoft, Oracle SBCs, Mitel, Alcatel, and Unify solutions.
• Knowledge of NGeCall and RTT emergency services.
• Proficiency in SIP, IMS, VoIP, RTP, and Diameter protocols.
• Knowledge of VoLTE and VoWiFi technologies and their evolution towards 5G environments.
• Knowledge of high availability architectures, virtualization, monitoring, observability, and quality of service.
• Experience in project management, vendors, testing, certification, migrations, and production deployment.
• Knowledge of agile methodologies, pilot and MVP development, as well as automation and artificial intelligence.

• Experience in one or several of the technologies that make up the Business Voice Services field will be valued, as well as the ability to acquire a transversal vision of the technological environment and operate within multivendor ecosystems.

Telefónica define una cultura de alto impacto y un modelo común de liderazgo que nos permite convertir la estrategia en acción, basado en tres actitudes clave:

• Dar lo mejor de nosotros
• Cuestionar nuestros límites
• Crecer juntos
  
  

Y en seis capacidades que marcan la diferencia en el día a día:

• Foco en el cliente
• Excelencia en la ejecución
• Innovación digital
• Claridad y valentía
• Impulso de la responsabilidad
• Desarrollo de las personas

Personas con muchas ganas de darlo todo y marcar la diferencia. Apasionadas de la innovación y las tecnologías punteras.

Con esta oportunidad podrás adentrarte en el apasionante universo tecnológico y ser parte del cambio: un mundo más conectado, más humano, y lleno de historias que transforman vidas.

Remember to attach your updated CV in PDF format.

WE WANT PEOPLE LIKE YOU...

Your mission will be to comprehensively define, evolve, and ensure Business Voice Services through the technological and operational management of the set of platforms that support them. The position aims to guarantee the continuity, quality, interoperability, and modernization of services, preserving the critical knowledge associated with the different Business Voice platforms, guaranteeing the operational continuity of essential services, and ensuring the coordinated evolution of a multivendor technological environment. Likewise, you will drive the incorporation of new capabilities, automation, and applied innovation that contribute to improving the value proposition, operational efficiency, and technological evolution of the services.

• Challenge 1: Manage the lifecycle and technological evolution of the entire set of Business Voice Services, including Cisco, Asterisk, Microsoft, Oracle SBCs, Mitel, Alcatel, and Unify platforms and solutions, as well as NGeCall and RTT emergency services, ensuring availability, scalability, support, and interoperability.
• Challenge 2: Define and coordinate the evolution and modernization of Business Voice architectures, considering SIP, IMS, VoIP, high availability, virtualization, observability, and the evolution towards VoLTE, VoWiFi, and 5G.
• Challenge 3: Lead the technical definition, testing, certification, migration, and implementation of new functionalities and evolutions in Business Voice platforms, coordinating architecture, engineering, development, security, operations, and production deployment.
• Challenge 4: Ensure the continuity and knowledge transfer of the Business Voice Services suite, guaranteeing the availability of technical knowledge and reinforcing procedures, documentation, and support models.
• Challenge 5: Identify, prioritize, and validate innovation opportunities applied to business voice through pilots, proofs of concept, and MVPs, including APIs, automation, and artificial intelligence in supervision, diagnostics, testing, and support.
• Challenge 6: Coordinate transversally with Business, Product, Technology, Architecture, Engineering, Operations, Security, DSS, Systems, Quality, Support, global areas, and vendors, maintaining end-to-end technical governance.

WORK LOCATION: Madrid.