Audiovisual Systems Support - Galicia

It will be valued having a degree or training in Higher Degree in Network Computer Systems Administration (ASIR) or a Degree in Telecommunications or Computer Engineering, or equivalent experience of at least 3 years in performing technical support activities.

Intermediate/high level of English, spoken and written, is valued.

• Permanent contract.
• We care about flexibility, positioning ourselves as a benchmark in new ways of working, schedules, working hours, and work-life balance measures.
• Availability to activate the pension plan with the corresponding contributions from both the participant and the company.
• Life insurance and private medical insurance (100% covered by the company).
• Restaurant card, according to the collective bargaining agreement.
• 100% sick leave top-up.
• Access to corporate office parking.
• You will have access to exclusive discounts as a Telefónica employee on various products and services.
• Free access to language training (English, German, and Portuguese) as well as to Telefónica University and various courses on the E-learning platform.
• You will be able to stay up to date with the latest in digitalization (Digital Office, Data Analytics, Automation, and Artificial Intelligence).
• Impulsando tu desarrollo profesional, a través de formación continua adaptada a tus necesidades y motivaciones.
• Be part of major national and international projects in the audiovisual world.
• Telefónica is one of the companies recognized as a Top Employer brand, due to its environment that fosters personal and professional growth.

Your main responsibilities include:

• Provide support service for digital production systems.
• Participate in resolving incidents as second-level support.
• Collect data and logs in case the next level needs to intervene.
• Install patches, updates, and carry out preventive and corrective maintenance tasks on production systems.

Nice to have:

• Experience in interpreting network infrastructure diagrams and functional diagrams of audiovisual and IT solutions, user manuals, and configuration and usage guides for audiovisual equipment.
• Customer orientation in terms of attention and collection of incidents, investigation and follow-up of them, as well as presentation of progress and results.
• Ability to provide solutions.
• Familiar with support management methodologies, incident tracking tools, or other platforms for ticketing and management.
• Experience dealing with suppliers for opening incidents and following up on them.
• Analytical skills to anticipate problems and autonomy and decision-making for evaluating alternatives and solutions.
• Ability to organize multidisciplinary work groups and manage multiple simultaneous tasks.
• Orientation towards completing tasks and achieving milestones, with great capacity for self-management and time control.

Valuable knowledge:

• Configuration and administration of digital production systems in Broadcast environments.
• Knowledge of specific technologies of storage systems, NAS, SAN...
• Knowledge and experience in Windows and Linux Operating Systems at administration level and in the environment of all types of client/server applications TCP/IP, UDP, DNS, FTP, SNMP, DHCP, TELNET, SSH, NTP.
• Knowledge or experience with virtualized environment software, such as Vmware, Hyper-V, among others.
• Experience or knowledge of the administration and supervision of Audio and Video Production Systems based on IT platforms will be valued, with special emphasis on knowledge of the Dalet Galaxy and Avid platforms.
• Experience in networks and switch management at support and incident management level, CISCO, DELL, ENTERASYS, etc. Having configured networks or specific certifications is valued.
• Knowledge of audio and video equipment in professional environments, digital consoles, processors, synchronization, distribution, will be valued.

• Santiago de Compostela, A Coruña, Galicia.
• On-site at the client's facilities.