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IT Support Technician Level 1 and 2 - English C1 Required

Hybrid in Madrid·Added 3 days ago (last checked 26 Oct)

Frontiers

16 open roles

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Our summary

Work mode: Hybrid, Madrid
English: Required
Experience: 3+ years
Education: University degree
Benefits: Meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

It is absolutely necessary that CVs are uploaded in English, as well as having a level of at least C1.

3 to 5 years of experience in an IT support (desktop support) or similar role.
Knowledge of network configurations and protocols.
Experience with operating systems (Windows, macOS, iOS).
Knowledge of IT security best practices.
English level C1-C2.

Nice to have

Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).

Pay & benefits

What you'll get

29 working days of vacation
Intensive working day in August
Transport allowance and meal vouchers
Up to 3 days of paid volunteering per year.
Confidential 24/7 Employee Assistance Program (EAP) (support in wellbeing, mental health, and legal and financial counseling).
Support for training and development through the Frontiers Learning Hub
Competitive salary

The role

We currently have a vacancy in Madrid. As the main IT point of contact for a local office of approximately 80 employees, this role combines practical technical knowledge with excellent customer service.

You will be responsible for resolving hardware and software incidents, maintaining and deploying IT equipment, and proactively resolving technical issues that affect daily operations. In addition to providing support, you will contribute directly to employee productivity, workplace efficiency, and the overall success of the organization, creating a seamless and reliable technological environment.

What you'll do

Independently resolve hardware and software incidents (Level 2 IT Support Technician).
Provide a high level of IT service support, both on-site and remotely.
Configure and deploy desktops, laptops, and mobile devices.
Contribute ideas to IT strategies and OKRs related to support efficiency.
Utilize and contribute to IT support documentation and standard operating procedures (SOP).
Assist with network connectivity issues.
Maintain an accurate inventory of all IT equipment and software licenses.
Administer and grant access permissions to users.
Onboard new employees and provide IT induction sessions.
Provide training and support to end users on IT systems and applications.
Collaborate with other IT team members to improve support processes.
Support and contribute to internal and external company events.
Use the JSM (Jira Service Management) ticketing system to communicate with users and keep them informed.
Ensure that all tickets are resolved within the defined SLAs (service level agreements).
Provide audiovisual (AV) support in meeting rooms

About Frontiers

Frontiers is a leading open-access academic publisher based in Lausanne, Switzerland, specializing in peer-reviewed scientific journals across a wide range of disciplines including health, life sciences, and environmental sciences. The company operates a digital publishing platform that connects researchers, editors, and reviewers globally, with a portfolio of over 200 journals and a strong reputation for rigorous peer review and rapid publication times.

Frontiers has a significant presence in Spain, with offices in Madrid, and is actively expanding its technology and publishing operations there. The company's culture is international and collaborative, with English as the working language, making it an attractive option for international professionals. They offer roles in software engineering, research integrity, and publishing development, providing a dynamic environment for those looking to contribute to the future of scientific communication.

Industry: Science Publishing
Founded: 2007
Employees: 1,000–5,000
Headquarters: Lausanne, Switzerland
In Spain: Madrid

Good to know if you are moving

Frontiers operates with English as its working language, so international professionals can integrate without needing Spanish fluency.
The company has a strong remote-work culture, with many roles offering flexible or fully remote arrangements.
Spain is a key growth hub for Frontiers, with a dedicated office in Madrid and a significant number of open roles there.
The company offers a modern, digital-first environment with opportunities to work on products used by millions of researchers worldwide.
Frontiers provides a structured career path in a fast-growing, international company, with roles spanning engineering, product, and publishing operations.

All open roles at Frontiers