Account Executive

• Extensive knowledge of the products and services offered by the Telefónica Group, especially information technology services and products, such as cloud, workstation, security, and digital business.
• Knowledge of the telecommunications market and the competition.
• Customer relationship skills.
• Negotiation and consultative selling techniques.
• Knowledge of the company's areas, as well as their competencies and responsibilities.
• Experience and knowledge of the contracting models, processes, and procedures of Public Administrations.
• Handling of the different Administration portals.
• Handling and understanding of administrative specifications.
• Ability to manage internal multidisciplinary teams.

• Minimum of two years of experience in sales or consulting.
• Experience in customer relationship and service.
• Knowledge and experience in Public Administration customer service will be valued.

Telefónica defines a high-impact culture and a common leadership model that allows us to turn strategy into action, based on three key attitudes:

• Dar lo mejor de nosotros
• Cuestionar nuestros límites
• Grow together

And in six capabilities that make a difference in day-to-day life:

• Foco en el cliente
• Excelencia en la ejecución
• Innovación digital
• Claridad y valentía
• Impulso de la responsabilidad
• Desarrollo de las personas

At Telefónica, we firmly believe that promoting diversity and inclusion is a great opportunity to connect talent, grow as a company, and grow as a society. There is a place at Telefónica for all types of talent; above all, we seek diversity of talent. What is yours?

If you join Telefónica, you join one of the TOP TEN technology companies to work for in Spain and a team that keeps reinventing itself every day to be a leader in its sector.

At Telefónica España, we firmly believe that it is people like you who give meaning to technology, and not the other way around. We want to make our world more human, connecting people's lives. Therefore, we aspire to digitalize all of society, without leaving anyone behind.

Además, somos uno de los mejores empleadores:

• Immersing yourself in innovative and challenging projects.
• Driving your professional development through continuous training adapted to your needs and motivations.
• Betting on the balance between professional and personal life, flexibility, and new ways of working.
• Offering you an indefinite contract and attractive remuneration.
• Life insurance, pension plan, and private medical insurance.
• Inviting you to participate in our volunteering program.

It is necessary that you know our company's Responsible Business Principles. We seek reliable professionals, with integrity and committed to ethical and transparent management that promotes a fairer and more sustainable social and environmental development.

Do you want to join a leading company in the technology industry?
We know you are looking for a change...
And that is why, at Telefónica España, we offer you the opportunity to join our team.

WORK LOCATION: MÁLAGA

People with drive and a desire to make a difference. Passionate about innovation and cutting-edge technologies, with the ability to convey their value to customers.

With this opportunity, you will be able to manage and serve the customers assigned to your portfolio in a personalized, in-person, and differentiated manner, in accordance with Telefónica's guidelines and commercial policy. Your contribution will contribute to the achievement of commercial objectives, customer loyalty and satisfaction, and the company's results.

You will manage a portfolio of Large Administration customers, identifying their business needs and opportunities and designing the most appropriate commercial strategy. You will work in coordination with the areas involved in customer service and satisfaction to achieve sales and revenue objectives, offer quality commercial service, and promote loyalty.

• Manage the assigned portfolio to achieve commercial objectives, analyzing contracted services, agreed prices and discounts, and existing business opportunities.
• Design the commercial strategy for the sale of products and services, improving customer knowledge through power mapping, analysis of their environment, and understanding of their real and potential business situation.
• Establish and develop a schedule of visits and contacts oriented toward achieving sales and revenue objectives, increasing satisfaction, and customer loyalty.
• Manage and coordinate the preparation and presentation of proposals and offers, supervising the information and the technical, economic, and administrative requirements associated with public tenders.
• Coordinate with the involved areas the development of proposals and convey the necessary information until the completion of the process or its validation.
• Perform monitoring of sales indicators and keep commercial activity up to date in the CRM tools provided by Telefónica.
• Provide personalized service through periodic visits, centralizing the customer's interaction with Telefónica and channeling needs toward the responsible areas.
• Monitor management tasks until their resolution and propose, together with other areas, action plans to correct possible customer dissatisfaction points.
• Lead Telefónica's proposal to the customer and coordinate internal engineering, operations, and provisioning teams to drive their needs and the developed proposals.
• Initiate and monitor the provisioning of contracted services and equipment, conveying the customer's acceptance and the necessary data for its correct implementation to the competent areas.
• Coordinate and supervise compliance with agreements and order conditions, including provisioning deadlines and billing conditions.
• Maintain up-to-date knowledge of the products and services offered by Telefónica and by the Group companies to advise the customer on the most suitable solutions for their needs.
• Be aware of the news and modifications to the company's commercial strategies and policies.

¿TE IDENTIFICAS? ¡ES EL MOMENTO DE DAR EL SALTO!