€32k - €35k
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Citizen Service Call Center Agent (Catalan)
On-site in Barcelona·Full-time·Added 2 days ago
138 open roles
Overview
Job details
€1,157 a month
Gross, as stated in the ad.
Fixed-term contract
Full-time hours.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
This job was automatically translated to English.
Pay & benefits
What you'll get
- 30h weekly schedule in a fixed morning shift or a 25h afternoon shift (Morning from 9 to 15h, Afternoon from 15 to 20h) + weekends and holidays according to rotation (maximum two per month).
- Previous training from October 9th to October 23rd (2 days online, the rest in person) from 9 to 15 hours. Selective and unpaid training.
- Contact Center collective agreement and Telephone Manager category.
- Temporary Contract + possibility of continuing with the company as it is a Stable project.
- Job location near the Foneria or Ciutat de la Justicia metro station.
- Salary of €1,157.20 gross monthly for 30H. Salary for 25h is €964.34 gross monthly.
Remember that it is essential to possess the C1 Catalan certificate or be able to apply for it.
**“No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.”
Requirements
What we're looking for
- Experience in Customer Service, preferably in citizen service sectors.
- Accredited C level of Catalan.
- Good handling of call center office applications.
- Immediate availability
The role
We are currently selecting Telephone Agents to receive user service calls for a Public Administration service.
What you'll do
• Handle incoming calls from citizens.
• Resolve inquiries related to different services, procedures, and resources of the Autonomous Community of Catalonia.
• Provide information in a clear, precise manner adapted to the needs of each person.
• Guide the user on the steps to follow based on their inquiry.
• Correctly register call information in the established systems.
• Manage each contact with professionalism, empathy, and a resolution-oriented approach.
• Comply with defined procedures and protocols to guarantee homogeneous and quality service.
About Servinform
- Industry
- Business Process Outsourcing
- Website
- servinform.es
In their own words
About the company & team
Servinform, we are a solid company, formed by more than 6,000 professionals serving more than 1,500 clients, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service.




