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Team Leader

On-site in Mérida·Full-time·Added 7 months ago (last checked 19 Oct)

Telpark

29 open roles

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Our summary

Work mode: On-site, Mérida
Contract: Full-time

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Skills

Cleaning

This job advert was originally written in Spanish.

Requirements

What we're looking for

Sales skills
Customer orientation
Negotiation
Team Management
Leadership
Analytical skills
Decision-making
Teamwork

Basic knowledge of information security. (Policies and Security).

The role

Responsible for leading and managing a team of agents, ensuring commercial focus, customer relations, and the best possible operation of the parking facility, while maintaining safety and facility upkeep.

What you'll do

Commercial management:
- Proposing and ensuring the execution of commercial initiatives and the sale of company products and services
Operational supervision and management:
- Supervising collection processes and rate control, ensuring accuracy and transparency in transactions
Parking facility management:
- Controlling and regulating traffic to ensure a smooth and safe flow
- Managing ticket collection and validation, and the collection of payment for commercial services and products
- Overseeing cash handling and ATMs, settlements, reconciliations, deliveries, custody, and deposit of collections
Maintenance and safety:
- Supervising the direct care and preservation of all facilities
- Overseeing parking facility maintenance and cleaning, ensuring optimal conditions and hazard-free environment
- Coordinating with external providers for regular maintenance of equipment, lighting, and security systems
- Enforcing safety policies and occupational risk prevention measures
Staff management:
- Leading the parking agent team, prioritizing and ensuring proper performance with a focus on team development and growth
- Preparing work schedules to ensure full shift coverage for excellent parking service
- Training staff on operational procedures, safety standards, and customer service
Reports and records:
- Responsible for managing the profit and loss account of the parking facilities under their charge
- Maintaining accurate records of transactions, receipts, and vehicle movements
- Preparing periodic reports on operational performance, incidents, and key parking metrics
- Effective use of computer systems or management tools to facilitate efficient control and administration of the parking facility

About Telpark

Telpark is a leading parking management company in Spain and Portugal, operating a vast network of off-street parking facilities and on-street regulated parking zones (ORA). As part of the Empark group, Telpark manages over 1,000 parking locations, serving millions of drivers annually. The company combines traditional parking operations with a digital platform that allows users to pay for parking via mobile app, making it a key player in the smart mobility sector.

In Spain, Telpark has a strong presence across numerous cities, including Madrid, Barcelona, Valencia, and many others, with a significant number of field operations roles such as parking agents, inspectors, and tow truck drivers. The company is actively hiring for both operational and corporate positions, offering opportunities for international professionals in areas like product management and procurement. Telpark's work culture emphasizes customer service and operational efficiency, with a growing focus on digital innovation.

Industry: Parking
Founded: 2000
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 4 more
Website: telpark.com

Good to know if you are moving

Telpark is headquartered in Madrid, Spain, and is a subsidiary of Empark, a major European parking operator.
The company manages over 1,000 parking facilities and on-street parking zones across Spain and Portugal.
Telpark offers a mobile app for parking payments, reflecting a strong focus on digital transformation in the parking industry.
Open roles in Spain include both field operations (parking agents, inspectors, tow truck drivers) and corporate positions (product manager, category manager, procurement specialist).
International professionals may find opportunities in corporate roles that require Spanish language skills, while field roles are more localized.