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Senior Customer Success Manager, International

Remote from Spain·Full-time·Added today (last checked 10 Nov)

Tremendous

1 open role

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Our summary

Salary: €85,000 - €140,000 a year
About €4,640 - €7,160 a month after tax, or €5,060 - €8,550 under the Beckham regime.
Work mode: Remote from Spain
Contract: Full-time
English: Required
Other languages: German, French
Experience: 4+ years

Visa options

The ad doesn’t mention sponsorship
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Pay clears the EU Blue Card threshold
The advertised pay is over the €41,356 bar, so the route exists if Tremendous uses it.

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Skills

Requirements

What we're looking for

4+ years in Customer Success, Account Management, or a related role
Experience managing enterprise or high-value B2B customers
A record of leading complex onboarding and implementation work
Strong commercial judgment and communication skills
Excellent English and residence on the US East Coast, in the UK, or in Spain
A sustainable commitment to 6am-2pm ET if based in the US. In the UK or Spain, availability for normal or later local business hours with regular US team overlap; we'll agree on the exact schedule during hiring.
The ability to manage complex client relationships independently in a remote environment

Nice to have

German, French, or Spanish fluency is a plus.
Experience with SaaS, fintech, APIs, or payments is also helpful.

Pay & benefits

What you'll get

Competitive pay and equity. Base salary for this role:
- US: $160k to $240k.
- UK: £100k - £150k
- Spain: €85k - €140k
Fully remote. Work from anywhere in Spain, the UK, or EST United States.
Great culture. Read more about how we work in our public handbook.

The role

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.

Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2.

Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees- our employee NPS is in the high 80s.

We're hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You'll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You'll own those relationships from late-stage sales through implementation and ongoing growth.

You'll join our Customer Success team, with day-to-day support from your manager and the broader Success team. You'll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours.

What you'll do

Lead onboarding and launch planning for high-value clients.
Own a portfolio of enterprise and mid-market relationships.
Run recurring meetings and monitor account health.
Retain business and find expansion opportunities.
Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.
Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.
Improve and document our international Customer Success processes.

You'll thrive here if you

Own outcomes without waiting for direction.
Keep complex implementations organized.
Stay calm and credible in difficult situations.
Balance customer needs with commercial judgment.
Enjoy building processes other people can use.

About Tremendous

Tremendous is a fintech company that provides a platform for businesses to send digital rewards, incentives, and payouts globally. The company offers a simple API and dashboard for companies to distribute prepaid cards, bank transfers, and gift cards to users in over 200 countries and territories. Tremendous is headquartered in San Francisco and has scaled to serve thousands of businesses, from startups to large enterprises, with a focus on making global payout infrastructure seamless and accessible.

In Spain, Tremendous is expanding its European presence by hiring founding sales development representatives to target the DACH and broader European markets. The company is building a remote-friendly culture and values diversity, making it an attractive option for international professionals looking to join a fast-growing fintech. With a strong emphasis on sales and customer success, Tremendous offers opportunities for career growth in a dynamic, global environment.

Founded: 2014
Employees: 100–500
Headquarters: San Francisco, USA

Good to know if you are moving

Tremendous is a global company with a remote-friendly culture, allowing flexibility for international employees.
The company is expanding its European sales team, offering opportunities to work with DACH and European markets from Spain.
Tremendous provides a platform that supports over 200 countries, giving employees exposure to a global customer base.
The company values diversity and inclusion, making it a welcoming environment for international professionals.
As a founding sales role, there is potential for significant career growth and impact in a fast-growing fintech company.

All open roles at Tremendous