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Online Learning Facilitator

On-site in Madrid·Full-time·Added 1 month ago (last checked 9 Nov)

UDIT Universidad de Diseño

15 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Experience: 2+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree or Higher Level Vocational Training related to Education, Pedagogy, Administration, or similar areas.
At least 2 years of experience in online training, student support, academic coordination, facilitation, or similar functions.
Experience working with LMS platforms and digital communication tools. Knowledge of Blackboard will be especially valued.
Fluent use of Microsoft 365, especially Teams, Outlook, and Excel.
Capacity for organization, communication, active listening, and incident resolution.
Ability to track activity and participation data, identify needs, and act proactively.
Ease of coordinating with faculty and academic and administrative teams.
Flexibility to provide support at key moments of the course, especially during program starts and evaluation periods.

Nice to have

A good level of English will be valued.

Pay & benefits

What you'll get

Permanent contract.
Full-time. On-site
Joining a specialized, innovative, and expanding university project.
The opportunity to contribute directly to the experience and accompaniment of students in a digital learning environment.
Interesting social benefits package

Would you like to be part of UDIT?

If you have experience in online training, enjoy accompanying people, and are motivated to contribute to a high-quality educational experience, we want to meet you.

Apply for the offer and share your experience with us.

The role

Are you interested in improving the student experience in digital learning environments?

At UDIT, Universidad de Diseño, Innovación y Tecnología, the first and only university in Spain specializing exclusively in Design, Innovation, and Technology, we continue to drive our educational project and want to incorporate an Online Learning Facilitator into our team.

We are looking for an organized, decisive person with excellent communication skills, capable of accompanying students during their training, boosting their participation, and anticipating possible difficulties to offer a close and high-quality online learning experience.

To be a reference figure for students during their educational journey, facilitating their adaptation to the virtual environment, actively monitoring their participation, and coordinating the resolution of inquiries and incidents with the different areas of the University.

What you'll do

Student accompaniment: facilitate their incorporation into the program and their adaptation to Blackboard and the online methodology.
Support and guidance: resolve general inquiries and channel incidents to the responsible teams.
Participation monitoring: monitor student activity and attendance at synchronous sessions to detect possible difficulties or risks of dropout.
Learning facilitation: publish communications regarding the academic calendar, evaluations, relevant dates, and other program milestones.
Academic support: collaborate with faculty in monitoring groups and provide support during online exams.
Coordination and continuous improvement: report recurring incidents and propose improvements based on detected needs and the student experience.

About UDIT Universidad de Diseño

Industry: Education

In their own words

Additional information

At UDIT, we believe in the value of diversity and inclusion. We foster a work environment in which all people have the same opportunities, so we especially encourage people with disabilities and any candidate who shares our commitment to equality, respect, and inclusion to apply.

All open roles at UDIT Universidad de Diseño