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Product Expert - Clinical Operations

Remote, Barcelona·Full-time·Added 22 days ago

Veeva

66 open roles

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Overview

Job details

  • €70,000 - €140,000 a year

    Gross, as stated in the ad.

    About €3,950 - €7,160 a month after tax, or €4,110 - €8,550 under the Beckham regime.

  • Full-time hours

    Per the ad.

  • Fully remote

    Only from certain places, per the ad: “Based in Europe (with ability to work across time-zones)”

  • Blue Card threshold

    Indicative — the ad doesn’t promise sponsorship.

Requirements

  • Work in English

    English is required, per the ad.

  • Have 5+ years of experience

    Mid-level role.

The role

Veeva is looking for a highly motivated individual with life science industry experience within the Clinical Operations (Clinical Trials) domain to drive customer success with our Veeva Clinical Operations products family in Europe.

As part of the European and broader Global Product Expert teams, your experience will play a key role in the Product organization. You will:

  1. Build and foster highly engaged Users Communities; regularly communicating with them in a range of forums to provide clear and impactful communication that drives shared understanding & education, promotes product adoption, and delivers customer value
  2. Represent the Product organization in customer meetings, online communities, with internal team education and at industry events - driving increased customer value through release education and product capability promotion
  3. As a Voice for the Customers, capture and relay their needs (and industry-specific learnings) to our Product Management team based across the US, helping them to inform product decisions and improve designs that ultimately create better Clinical Operations products that enable:
    • AI & Digital transformation
    • Risk-based decision making
    • Regulatory compliance
    • A culture of continuous improvement
    • Operational excellence across the pharmaceutical industry
  4. Develop rich relationships with key product users / influencers
  5. Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success!

This role is ideal for someone passionate about Clinical Operations and associated processes, eager to collaborate with customers, and excited to drive their success.

What you'll do

  • Be the product evangelist and provide subject matter expertise for the Veeva Clinical Operations products
  • Act as a champion for Veeva's key product enhancements (for example, learning the overarching Veeva AI vision to effectively guide customers through their AI transformation journeys together with Veeva colleagues).  Stay up to date with the latest features, strategy and roadmap
  • Contribute to best practices and process recommendations within the Veeva Clinical Operations product area
  • Engage with customer stakeholders to communicate product roadmap and vision
  • Provide product education to Veeva Clinical Operations customers in meetings (in a range of forums) and our online communities (Veeva Connect);  Ensuring we are communicating the problems we are solving, value delivered and product functionality
  • Be the customer advocate internally. Gather, analyze, and prioritize customer feedback. Feed these insights into release planning, contributing to future product innovations
  • Collaborate with Product teams to deliver valuable content and resources for product and release communication
  • Provide cross-functional product expertise to internal teams, including Services, Strategy, Sales, and Product Support

How you'll work

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Requirements

What we're looking for

  • 5+ years working in the Clinical Operations (Clinical Trials) space, usually in Product Management, Consulting or Professional Services/Implementation roles and with hands-on experience of associated software tools (e.g. CTMS, eTMF or Study Start-up)  and associated operational processes
  • Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders
  • Ability to understand Product Vision, Technical Specifications and Software Development Documentation, and translate them into language and content relevant for end users and business teams
  • Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote (including software demonstrations and presentations)
  • Strong analytical skills and English skills (written, verbal, and formal presentations)
  • A strong passion for emerging technologies (specifically AI) and the ability to quickly grasp, articulate, and conceptualize how AI-driven features solve real-world clinical operations problems (including some exposure to AI in driving efficiencies in your existing role and/ or optimizing workflows)
  • Self-directed team player with a positive attitude
  • Willingness to travel up to 25%
  • Based in Europe (with ability to work across time-zones)

Nice to have

  • Veeva Clinical Operations Products experience
  • Fluency in another European language
  • Creating engaging videos with familiarity with Video Recording software (e.g. Camtasia)
  • Experience with Risk Management in the Life Sciences domain

Note: Veeva will consider applicants from European countries where Veeva has representatives.

Pay & benefits

What you'll get

  • Total compensation:  70,000 - 140,000 EUR
  • The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

Hiring process

4 steps3 interviewsa task to do

  1. Submit your resume

  2. Personality assessment

    With a third party · Online test

    Within 3 days, you will receive a link to a personality assessment administered by a third party.

  3. Application review · With our team

  4. A conversation with the hiring manager

    With a hiring manager

  5. A practical case exercise

  6. A final conversation with our group's Senior Leader

    With a group's Senior Leader

  7. Final decision · With a hiring manager

  • Some adverts instead list the personality assessment as a step inside the interview stage, without the three-day promise.
  • We value your time and believe in a transparent hiring process.

Hiring process

We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.
  • Within 3 days, you will receive a link to a personality assessment administered by a third party.
  • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
  • If moving to the interview stage, the process is as follows:
    1. A conversation with the hiring manager
    2. A practical case exercise
    3. A final conversation with our group's Senior Leader.
  • Once all interviews are complete, the manager will be in touch with a final decision.

About Veeva

Veeva Systems is a leading cloud-computing company focused on the life sciences and pharmaceutical industries, providing software solutions for clinical, regulatory, quality, and commercial operations. Founded in 2007 and headquartered in Pleasanton, California, Veeva has grown into a global technology leader with over 6,000 employees, serving more than 1,000 customers worldwide, including most of the top pharmaceutical companies. Its products, such as Vault, CRM, and OpenData, are industry standards for managing content, data, and customer relationships in the life sciences sector.

In Spain, Veeva has a significant presence, with offices in Barcelona and Madrid, and is actively hiring for a wide range of roles, from entry-level consultants to senior directors. The company is known for its strong culture of innovation, employee development, and work-life balance, offering remote and hybrid work options. For international professionals, Veeva provides an opportunity to work with cutting-edge technology in a dynamic, global environment, with a strong emphasis on career growth and learning. The Spanish offices are key hubs for its European operations, particularly in consulting, data operations, and marketing, making it an attractive destination for talent from around the world.

Industry
HealthTech
Founded
2007
Employees
5,000–10,000
Headquarters
Pleasanton, USA
In Spain
Barcelona, Madrid
Website
veeva.com

Good to know if you are moving

  • Veeva has offices in Barcelona and Madrid, with Barcelona being the main hub for its European operations, offering a vibrant city life and a growing tech scene.
  • The company offers remote work options for many roles, providing flexibility for international hires.
  • Veeva is known for its strong company culture, with a focus on employee development, and has been recognized as a great place to work in multiple countries.
  • The company provides a structured onboarding and training program for new consultants, including a 'Master Class' series for entry-level positions.
  • Veeva's global presence and industry leadership offer opportunities for career advancement and international mobility.

In their own words

About the company & team

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Additional information

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

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