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Customer Management Technician

Hybrid in Barcelona·Full-time·Added 18 days ago

Veolia

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Veolia doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
University degree
“Grado en ADE, Ingeniería o similar.” — per the ad.

This job was automatically translated to English.

Requirements

Education & certifications

Be part of a leading multinational company in the sector.
Permanent contract.
Flexibility and remote work.
Professional growth within the organization.

What unites the entire workforce is working with passion, enthusiasm and excellence so that our daily contribution is based on protecting the environment and guaranteeing access to water, together building a green and inclusive present.

¡If you want to be part of this team and join us in this great challenge, do not hesitate to apply for this offer! Are you up for it?

As an inclusive company, Veolia is committed to diversity and values all applications without discrimination.

The role

- Management of customer requests that cannot be resolved by the first level of customer service (internal or external).

- Reception, channeling, and resolution of queries from Customer Service Personnel (internal and external).

- Reception, registration, resolution, and closure of internal customer requests.

- Data extraction from different business applications, analysis, and monitoring.

- Drafting and maintenance of operating manuals for both applications and procedures.

- Registration and monitoring of application and user incidents.

- Support to internal teams, especially to the Non-Face-to-Face Service pools.

- Advanced use of Google environment office tools, especially those for extensive and intensive use of large amounts of Data (Sheets, Appscript, etc.).

- User-level knowledge of AI (Gemini, NotebookLM, etc.).

Requirements

- Minimum of 3-4 years of experience in a similar position.

- Degree in Business Administration, Engineering, or similar.

- Ability to work in a team.

- Attitude, proactivity, and a desire to learn and contribute.

- Proficiency in English.

- Management of office tools.

Hiring process

3 steps2 interviews

Application
Interview with HR
With HR team
Interview with your future manager
With a future manager
Discuss the position and show your qualifications; in person or by video.
Decision
Onboarding
Welcomed by your HR contact or manager and introduced to the teams.

About Veolia

Veolia is a global leader in optimized resource management, providing water, waste, and energy management solutions to municipalities and industries across more than 40 countries. With a workforce of over 200,000 employees, the company designs and implements services that help clients reduce their environmental footprint while improving operational efficiency. Veolia's activities span the entire water cycle, from treatment and distribution to wastewater management, as well as energy services and waste recovery.

In Spain, Veolia operates through several subsidiaries, including Aguas de Telde and Teidagua in the Canary Islands, and has a strong presence in regions like Catalonia, the Basque Country, and Madrid. The company is a major employer in the Spanish utilities and facilities management sector, with roles ranging from plant operators and maintenance technicians to engineers and project managers. For international professionals, Veolia offers opportunities to work on large-scale infrastructure projects, with a strong emphasis on safety, sustainability, and technical innovation, making it an attractive employer for those with engineering or operational backgrounds.

Founded: 1853
Employees: 200,000–250,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona, Zamudio and 5 more
Website: veolia.com

Good to know if you are moving

Veolia has a significant presence in Spain, with offices and operations in Madrid, Barcelona, the Basque Country, and the Canary Islands, offering a wide range of roles across the country.
The company is a global leader in water, waste, and energy management, providing international professionals with opportunities to work on large-scale infrastructure projects.
Veolia offers roles in both Spanish and English, and while Spanish is often required for client-facing positions, technical and engineering roles may be accessible to non-native speakers.
The company is committed to sustainability and ecological transformation, making it an attractive employer for professionals passionate about environmental impact.
Veolia provides extensive training and development programs, including internships and apprenticeships, which can be a good entry point for international candidates.

In their own words

About the company & team

As a leader in ecological transformation, at Veolia we offer solutions for the efficient management of water, waste, and energy activities, driving the sustainable development of cities, industries, and agriculture.

We work mainly in three major areas: water💧, offering solutions for both urban and industrial management; waste ♻ transforming it into new resources, and energy 🔋improving efficiency and reducing consumption and emissions in buildings, industry and cities.

All open roles at Veolia