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This job advert was originally written in Spanish.
- Experience in customer service (preferably in a contact center or central alarm receiving station)
- Excellent communication skills (written and spoken)
- High problem-solving ability
- Customer orientation
- Fast typing skills and quick command
- Previous experience in Customer Service or Central Alarm Receiving Station
- Training in customer service.
- Used to working towards goals.
- Joining a growing multinational with great development opportunities, under compliance with a high level of demand and real promotion possibilities.
- Permanent contract
- Rotating shifts from Monday to Sunday. Part-time schedule.
- Bonus for holidays, English, and night work.
- Paid initial training (not selective) but with mandatory attendance
- Good work environment
Do you have experience in customer service? Helping people is our main commitment, providing them with security and peace of mind. That is why we are looking for people experienced in dealing with customers and with a high level of responsibility.
CRA equipment receives alert signals regarding emergencies or technical failures and records them so that operators can verify them and, in the event of an emergency, act according to established protocols.
Technical-level customer service by phone for incoming and outgoing calls through their communication channels (voice, email, alerts) based on the following premises:
- Receive, manage, and resolve any request, alarm, inquiry, or issue from our clients, providing a satisfactory solution on the first contact.
- Act according to established protocols.
- Treat our clients with excellence, with the clear goal that they continue to be promoters of our company.
- Offer the best solution to the client in an optimal time to carry out such management.
Application
Pre-selection
Verisure contacts you to check your fit with the role.
We want to meet you
Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.
Offer
Onboarding
Welcome programme with information and training on the company, teams and objectives.
Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.
In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.
DO YOU WANT TO BE PART OF A TOP EMPLOYER COMPANY LEADING IN EUROPE?
Are you willing to work with a dedicated and passionate team for whom security is a human right? Do you want to join a company where innovation and technology are the foundation of their solutions?
SECURITAS DIRECT IS YOUR COMPANY!
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