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Customer Retention Teleoperator

On-site in Barcelona·Added 2 months ago (last checked 12 Oct)

Verisure

162 open roles

Overview

Work mode
On-site, Barcelona
Contract
Permanent contract
Hours
Monday to Friday

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Permanent contract from day one → stability and confidence for your future.

  • Competitive fixed salary + unlimited commissions → stable income with an average of €500 per month in commissions... with no cap!

  • Continuous and personalized training → you will become a specialist in security solutions, supported at all times by a close-knit team.

  • Exclusive benefits → you will join one of the best companies to work for in Spain, with advantages designed for you.

The role

✨ Are you looking for a stable job, with a great atmosphere and a career plan designed for you?
At Securitas Direct we offer you the chance to join a company created by and for people. If you have a sales vocation and you are passionate about helping and protecting others, we want to meet you!

What you'll do

  • You will handle calls from customers who wish to cancel their service, listening to their needs and offering them personalized solutions to improve their experience.

  • You will be an ambassador for the leading security technology in the market.

  • You will carry out detailed follow-up on each case, ensuring the satisfaction and loyalty of our customers.

No. What we are looking for in you:

  • Sales skills and a way with people → you connect easily with others and can identify what they need.

  • Results-oriented mindset → you enjoy challenges and are motivated by achieving goals.

  • Flexible working hours → Monday to Friday, from 09:00 to 15:00 (30 hours per week).

Why Securitas Direct?

Because here you will find stability, growth, and an environment where you can enjoy your work. If you have energy, motivation, and the drive to reach your full earning potential, this is your opportunity!

👉 Join Securitas Direct and build the career you deserve.

Hiring process

3 steps2 interviews
  1. Application

  2. Pre-selection

    Verisure contacts you to check your fit with the role.

  3. We want to meet you

    Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.

  4. Offer

  5. Onboarding

    Welcome programme with information and training on the company, teams and objectives.

  • Verisure looks for potential and fit with the company's values as much as technical skills.
  • Interviews can be in person or online.

About Verisure

Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.

In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.

Industry
Home Security
Founded
1988
Employees
10,000–15,000
Headquarters
Luxembourg City, Luxembourg
In Spain
Madrid, Barcelona, Valencia and 48 more

Good to know if you are moving

  • Verisure has a strong presence in Spain with offices in multiple cities, including Madrid, Barcelona, and Valencia.
  • The company offers a wide range of roles, from commercial and technical positions to data analytics and software development.
  • Most customer-facing roles require Spanish language proficiency, but technical and analytical roles may be more accessible for international candidates.
  • Verisure provides clear career progression plans, especially for commercial roles, with opportunities for advancement.
  • The company is part of a large international group, offering potential for cross-border mobility within Europe.
All open roles at Verisure
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