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86,000+ live jobsOn-site in Barcelona·Full-time·Added 3 days ago (last checked 22 Oct)
About €1,410 - €1,650 a month after tax.
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Education: High School Diploma, Higher Level Training Cycle, or University Studies. (Being able to provide proof of qualifications is essential)
Previous experience in customer service is valued.
- INDEFINITE contract with MAPFRE.
-Fixed salary of €18,402.12 gross per year + €1,200 variable based on achieving objectives + €4,968.82 shift allowance.
Do you have experience in phone customer service? Have you previously worked in the insurance sector? Would you like to join the leading company in the insurance sector?
At Adecco, we are selecting several Telephone Customer Service Agents for the offices that the MAPFRE group has located in Sant Cugat.
Your main functions will be:- Handling customer requests and complaints received through non-face-to-face channels.
- Checking, verifying, and recording information provided by customers.
- Perform operational or administrative tasks with internal or external interlocutors, derived from the nature of their activity, with the aim of facilitating the resolution of incidents and requests.
- Provide the customer with truthful information regarding the requested services and the follow-up of the incidents or requests made.If you are interested, do not hesitate to apply for this offer
- The working day is full-time and is from Monday to Sunday with the rest days established by law. Both the start time and the day of the week on which each shift will take place, as well as the days off, will be determined through planning.
Shifts:
3 split shifts, two of them of 8 hours and one of 6.5 hours, with starts between 8:00 and 11:00 and finishes between 16:00 and 19:00.
2 continuous shifts (of 7.5 hours) on the afternoon shift, with starts between 14:00 or 16:00 and finishes between 21:30 or 23:00.
1 interview
Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.
Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.
We look forward to meeting you!
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