International Customer Service

• Higher Education in Business Administration (ADE), preferably with a specialization in International Trade, Foreign Trade, International Business, or similar.

• Minimum experience in a similar position in Customer Service, Customer Service, or Inside sales, preferably in an international environment.

• Excellent verbal and written communication skills in Spanish + English + German and/or Italian.

• Ability to work in a dynamic environment and handle multiple tasks.

• Ability to solve problems effectively and proactively.

• Knowledge of CRM tools—Microsoft Dynamics and/or customer service software.

• Organizational skills to work both autonomously and as part of a team.

• Experience in the industrial or high-end decoration sector will be valued.

We are looking for an enthusiastic, highly motivated, and customer-oriented professional to join our team as International Customer Service. In this role, you will be the key link between our customers and the company, providing excellent customer service and support in the sales process, with the objective of taking responsibility for the BackOffice and After-sales management of customer accounts across various territories globally, ensuring customer satisfaction in multiple commercial zones.

• Provide assistance to customers regarding products and services, responding to their inquiries in a timely manner.

• BackOffice management in sales. Process and manage orders/projects in the ERP, ensuring correct execution and follow-up of deliveries.

• Proactive communication with customers regarding availability and service modifications to their orders and their causes, following coordination with the Supply Chain Department.

• Provide support to the sales team in the execution and follow-up of orders, Projects, and general inquiries.

• Logistics coordination of transport (Incoterms, letters of credit, transport insurance, etc.) for order collection, and management and processing of logistics incidents.

• Technical product assistance for inquiries received from customers and the sales area, and management of technical documentation and certifications according to country.

• Management and control of shipping and invoicing to customers.

• Perform after-sales follow-ups to guarantee customer satisfaction and foster long-lasting relationships.

• Provide support through multiple channels (telephone, email, online chats).

• Work together with other departments—technical team, shipping, logistics, sales, marketing, and systems—to offer a consistent customer experience by improving processes and services.

• Develop and maintain strong relationships with key international customers.

• Immediate start

• Full-time

• Working hours from 09:00 to 18:00 Monday to Thursday and from 09:00 to 16:00 on Fridays (flexibility in entry and exit, intensive schedule in August)

• Workplace: Gavà (next to the train station)

• Teleworking: 1 day a week

Join the Vibia team!

At Vibia, we are committed to ensuring that in our selection processes no person will be discriminated against on the grounds of gender, age, ethnicity or nationality, religious convictions, or sexual orientation.

We believe in equal opportunities and are committed to the inclusion of people with disabilities in the professional sphere; for this reason, the incorporation of people with a verifiable disability equal to or greater than 33% will be positively valued.