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Customer Service Representative

On-site in Santa Eulàlia de Ronçana·Full-time·Added 4 days ago (last checked 15 Oct)

Agency
Randstad España

5788 open roles

Overview

Salary
€24,000 a year

About €1,600 a month after tax.

Work mode
On-site, Santa Eulàlia de Ronçana
Contract
Permanent contract, full-time hours
Spanish
Fluent
English
Required
Other languages
Catalan

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Job Requirements *Experience: Minimum of 1 to 2 years in Customer Service, B2B Customer Service, or Sales Administration positions. Languages:Spanish and Catalan: Native or bilingual. English: B1 - B2 level (Intermediate-Upper) with fluency for reading/writing emails and daily telephone support for international clients. IT Tools: Good command of Microsoft Office (especially Excel) and valuable previous experience working with ERP systems (SAP, Navision, or similar). Profile: We are looking for young, active, customer-oriented people who are resourceful and capable of working in a team. Residency: Own vehicle or residence near Santa Eulàlia de Ronçana / Vallès Oriental

Pay & benefits

What you'll get

Your benefitsDirect permanent hiring by the end company.Competitive salary: €24,000 gross/year. Social benefits: Free daily catering service in the company canteen. Flexible hours: Flexible start time between 8:00h and 10:00h and finish time between 17:00h and 19:00h. Opportunity to join a young, dynamic team in a multinational environment with an excellent working atmosphere.

The role

Are you looking to boost your professional career in an international company within the cosmetic and dermo-aesthetic sector? Are you passionate about B2B customer service and looking for a stable position, with flexible hours and excellent benefits? At Randstad, we are looking for a dynamic, organized Customer Service Representative with a proactive attitude to join a multinational company located in Santa Eulàlia de Ronçana on a direct, permanent basis. If you have a fluent level of English (B1-B2) and a desire to develop yourself in a collaborative work environment, this offer is for you!

What you'll do

As part of the Customer Service / Operations department, you will be responsible for: Comprehensive B2B order management: Reception, recording, and tracking of orders from clients, clinics, and distributors through the ERP system. Issue resolution and support: Agile management of inquiries regarding shipment status, processing of delivery notes, returns, or transport incidents. Logistics coordination: Continuous communication with the warehouse to ensure the correct preparation and dispatch of products within the set deadlines. Support for international clients: Telephone and email support for clients and export accounts to resolve routine operational doubts or inquiries. Administrative management: Issuance of delivery notes, control of invoicing/credits in coordination with accounting, and updating the customer database.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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