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On-site in Torrevieja·Full-time·Added 6 months ago
This job was published 6 months ago
6 open roles
Full-time hours
Per the ad.
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Danish
The ad asks for Danish, or counts it in your favour.
Work on-site in Torrevieja
No relocation package mentioned.
A permanent, full-time position
A meaningful job where you get to help people
Comprehensive training and onboarding
Competitive conditions and benefits
A collaborative and supportive Nordic working culture with great colleagues
Modern offices in the heart of Torrevieja where you're only a step away from the Mediterranean sea
Personal and professional growth opportunities in an international company
Required qualifications:
Experience in customer service
Fluent in Danish, both spoken and written
Proficient in English, both spoken and written
Good skills in data/technology/systems
A clean criminal record is a prerequisite
value good work ethics
have strong teamwork skills
are comfortable working both individually and in a team
have strong communication skills
feel at ease using digital tools and phone as work tools
are comfortable using multiple systems simultaneously
are detail oriented and enjoy complex tasks
are solution-oriented both with customers and colleagues
are curious and eager to acquire new knowledge
are comfortable working in a fast-paced, dynamic environment
adapt easily to change
want to be a part of a solid team with strong company culture
About the company
Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.
Role overview
As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.
We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)
Employment: Spanish based permanent contract, full-time
Location: our office in Torrevieja, Spain
Start date: As soon as possible / to be agreed
Please note that remote work is not applicable
Does this sound like you?
Then we are looking forward to hearing from you! Please submit yourCV and Cover letterin English.
Applications will be reviewed ongoing.
Viking Assistance is a Swedish company specializing in travel insurance and emergency assistance services. They operate a 24/7 assistance center that supports travelers in need of medical, legal, and logistical help while abroad, coordinating with local providers and ensuring clients receive prompt care. The company is part of the broader Nordic travel insurance ecosystem and serves customers primarily from the Nordic countries, with a strong focus on high-quality customer service and operational efficiency.
In Spain, Viking Assistance has established a significant operational presence, with offices in Torrevieja and Fuengirola, where they employ multilingual customer service consultants and assistance coordinators. The work environment is international, with teams speaking Norwegian, Swedish, Danish, Estonian, and other languages, making it an attractive destination for Nordic and Baltic professionals looking to relocate to the sunny Spanish coast. The company values cultural fit and language skills, offering a unique opportunity to combine a career in assistance services with a lifestyle change in Spain.
Viking Assistance · Torrevieja
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or browse Junior·Multilingual Customer Service & BPO·Valencian Community
Danish-speaking assistance coordinators will support Nordic travelers with medical and travel emergencies. The role offers training and a social work environment in Torrevieja or Fuengirola.
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Customer service consultants will handle phone inquiries for roadside assistance. The role offers structured training and professional development in Fuengirola.
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