🇬🇧 🇪🇸
The English-language job board for Spain
89,000+ live jobsProduct Operations NDC Specialist
Hybrid in Viladecans·Added 2 days ago (last checked 4 Nov)
Our summary
- Work mode
- Hybrid, Viladecans
- Spanish
- Fluent
- English
- Required
- Experience
- 5+ years
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Nice to have
Requirements
What we're looking for
5 to 8 years of experience in airline distribution, travel technology, digital operations, commercial operations or related industries.
Proven experience monitoring operational performance and identifying anomalies, trends and optimization opportunities.
Demonstrated expertise in root cause analysis and resolution of operational or technical incidents.
Experience coordinating cross-functional stakeholders across Product, Technology, Commercial, Sales, Customer Experience and Operations environments.
Strong background in process improvement, automation and operational efficiency initiatives.
Experience managing partner relationships and supporting operational integrations in fast-paced, customer-centric environments.
Strong understanding of airline distribution ecosystems, including NDC, indirect distribution and airline retailing.
Knowledge of APIs, connectivity platforms and airline servicing processes.
Familiarity with GDS, EDIFACT, Navitaire, Resiber and related airline distribution technologies.
Understanding of distribution partners including OTAs, aggregators, TMCs, travel agencies, GSAs, connectivity providers and alliance partners.
Advanced analytical capabilities with experience interpreting operational, commercial and customer performance data.
Knowledge of operational KPIs, SLA management, incident resolution processes and service performance monitoring.
Understanding of process optimization, automation and digital transformation methodologies.
Strong problem-solving and critical-thinking skills.
Excellent stakeholder management and communication abilities.
Ability to work effectively across cross-functional and international teams.
High level of ownership, accountability and attention to detail.
Strong prioritization and decision-making capabilities in fast-changing environments.
Continuous improvement mindset with a strong focus on operational excellence and innovation.
Nice to have
Exposure to agile delivery models and collaboration with technology teams is highly valued.
Experience using analytics platforms, automation solutions and AI-enabled tools to support operational decision-making is desirable.
Education & certifications
Bachelor's degree in Business Administration, Engineering, Technology, Aviation, Tourism or a related discipline.
Additional education or professional exposure combining operations, technology, analytics and airline distribution will be considered a strong advantage.
Languages
Spanish: C1 level or higher.
English: C1 level or higher.
The role
Monitor, safeguard and continuously improve the operational performance, stability, integrity and scalability of the NDC distribution ecosystem and partner connectivity landscape. Ensure reliable channel operations, accelerate issue resolution, enhance partner experience, reduce operational complexity and support sustainable commercial growth through data-driven analysis, process optimization and cross-functional collaboration.
What you'll do
Monitor the operational health, availability, performance and stability of the NDC distribution channel, proactively identifying anomalies, technical disruptions and service degradation.
Analyze operational, commercial and partner performance metrics, identifying trends, risks and opportunities to optimize channel performance and customer experience.
Conduct root cause analysis of operational, commercial and technical incidents, proposing scalable corrective and preventive actions.
Coordinate incident management and issue resolution across Product, Technology, IT Support, Commercial, Sales, Customer Experience, Operations, Finance and external partners.
Act as the operational liaison between business and technology teams, translating operational insights into actionable improvement initiatives.
Provide evidence-based recommendations to Product Managers, contributing to roadmap prioritization and channel evolution.
Drive process optimization, automation and digitalization initiatives to improve efficiency, scalability and operational excellence.
Support partner onboarding and integration activities, ensuring robust connectivity and operational readiness across OTAs, aggregators, GDSs, TMCs, travel agencies, technology providers and alliance partners.
Manage day-to-day relationships with external partners, monitoring service performance and ensuring effective communication and issue follow-up.
Monitor distribution costs, channel profitability and operational efficiency indicators, identifying opportunities to improve commercial outcomes.
Maintain accurate reporting frameworks, KPI dashboards and performance monitoring tools to support informed decision-making.
Collaborate with internal and IAG stakeholders to share insights, align operational practices and identify opportunities for continuous improvement.
Leverage AI-enabled tools, automation capabilities and advanced analytics to improve monitoring, anomaly detection, reporting and operational decision-making.
Vueling Values
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
About Vueling
Vueling is a Spanish low-cost airline headquartered in Barcelona, operating a large network of short- and medium-haul flights across Europe, North Africa, and the Middle East. As part of the International Airlines Group (IAG), which also includes British Airways and Iberia, Vueling is one of Europe's leading low-cost carriers, carrying tens of millions of passengers annually and operating a fleet of over 100 Airbus aircraft. The airline is known for its focus on efficiency, digital innovation, and a strong presence in the Mediterranean region.
Vueling's headquarters and main operational base are in Barcelona, with additional bases in cities like Madrid, Malaga, and Seville. The company's work culture is dynamic and fast-paced, reflecting the airline industry's demands, and it offers opportunities for international professionals in areas such as flight operations, data analysis, customer experience, and corporate functions. With English as a common working language alongside Spanish and Catalan, Vueling is an attractive employer for international talent looking to work in a vibrant, multicultural environment in Spain.
- Industry
- Airlines
- Founded
- 2004
- Employees
- 1,000–5,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Madrid, Malaga and 1 more
Good to know if you are moving
- Vueling is headquartered in Barcelona, offering a unique opportunity to live and work in one of Europe's most popular cities.
- As part of IAG, Vueling provides access to a large international network and potential career mobility within the group.
- The airline operates in a multilingual environment, with Spanish, Catalan, and English commonly used, making it accessible for international professionals.
- Vueling's roles in operations, analytics, and customer service offer exposure to the dynamic aviation industry in Spain.
- The company offers competitive benefits and a chance to work in a fast-growing sector with a strong focus on digital innovation.
In their own words
About the company & team
At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Additional information
Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
More jobs like this
or browse Mid-level·Hybrid·IBEX 35·Aviation & Aerospace·Airlines & Airports·Top Employers Spain·Airlines
€70k - €90k
Blue Card threshold
🇬🇧
🇬🇧
🇬🇧
🇬🇧 🇪🇸
🇬🇧
€70k - €140k
Blue Card threshold🇬🇧
🇬🇧
🇬🇧