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CX Specialist for leading German Marketplace (German Native)

On-site in València·Full-time·Added 2 months ago (last checked 26 Oct)

weWow

11 open roles

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Our summary

Work mode: On-site, València
Contract: Permanent, full-time hours
Relocation: A relocation package
English: Required
Other languages: German
Benefits: Private health insurance

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

English

Requirements

What we're looking for

What we value in you.

Native-level German and C1 level in English (any other language is a plus)
Clear and empathetic communication is crucial for effectively addressing user issues and guiding them through solutions
Strong analytical skills help in resolving account, listing, and transactional challenges, often under time-sensitive conditions
Ensuring accurate information, monitoring flagged content, and upholding community standards require a sharp eye for details
Flexibility is needed to manage diverse queries in a fast-paced environment with evolving needs
Working closely with colleagues to share insights and enhance support processes fosters a cohesive and effective support team

Pay & benefits

What you'll get

The extras you’ll love.

Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
Breakfast and lunch on us – because fueling your day matters
Spanish health insurance – we've got your well-being covered
Free Spanish classes – unlock a new language and immerse yourself in the local culture
Career growth opportunities – take your skills to the next level with endless development paths
Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

The role

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a popular online marketplace that connects local buyers and sellers across Germany, offering everything from furniture and electronics to real estate and services. Known for its simplicity and community-driven approach, Kleinanzeigen makes it easy for users to list items or find unique, second-hand deals nearby. With a focus on sustainability and supporting the circular economy, they encourage affordable, eco-friendly transactions and build connections within local communities.

A day in the life of.

As a Customer Experience Specialist it is all about variety, teamwork, and impact. You'll kick things off by diving into user queries, tackling anything from listing questions to account issues. Your problem-solving skills will shine as you resolve disputes, guide users on managing listings, and keep an eye on flagged content. Collaborating with your team is key-together, you'll analyze user feedback and brainstorm improvements to elevate the platform. It's a fast-paced role where every interaction helps shape a positive community experience!

How you make an impact.

What you'll do

Providing timely responses to questions about listings, account management, and transaction issues
Guiding users through troubleshooting steps for website or app-related problems
Reviewing listings and user interactions to ensure compliance with Kleinanzeigen's guidelines and standards
Mediating and offering solutions in cases of buyer-seller disputes to maintain a safe community.
Collecting user feedback to contribute to platform improvements and enhance user experience.

About weWow

weWow is a customer experience (CX) company based in Valencia, Spain, specializing in outsourced customer support and sales services for international clients. The company focuses on delivering high-quality, multilingual customer interactions, often serving e-commerce and online payment platform clients. With a team that supports multiple languages, weWow positions itself as a bridge between global brands and their customers, particularly in the European market.

weWow's Spain presence is centered in Valencia, where it operates as a hub for multilingual talent. The company actively recruits native speakers of Dutch, German, and Flemish, making it an attractive option for international professionals looking to relocate to Spain while using their language skills. The work culture emphasizes customer-centricity and language excellence, offering roles in sales and customer support. For international hires, weWow provides an opportunity to live in Spain while working in a dynamic, multicultural environment.

Industry: Customer Experience
Employees: 180
Headquarters: Valencia, Spain
In Spain: Valencia

Good to know if you are moving

Based in Valencia, a popular city for expats, offering a high quality of life and a growing international community.
Roles are focused on native-level Dutch, German, and Flemish speakers, making it a good fit for professionals from those regions looking to relocate to Spain.
The company works with international clients, providing exposure to cross-border customer experience and sales operations.
Opportunities include sales and CX specialist roles, which may offer language-specific career paths.
The company is relatively small, which may offer a more intimate work environment and potential for direct impact.