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CX Specialist @ Online Payment Platform | Dutch Native

On-site in València·Full-time·Added over 2 years ago

This job was published 2 years ago

weWow

10 open roles

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Overview

Job details

Permanent contract
Full-time hours.
A relocation package
Help with the move, per the ad.
Relocation help
Indicative — the ad doesn’t promise sponsorship.

Requirements

Work in English
English is required, per the ad.
Dutch
The ad asks for Dutch, or counts it in your favour.
Work on-site in València
A relocation package offered.

Pay & benefits

What you'll get

The extras you’ll love.

Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
Breakfast and lunch on us – because fueling your day matters
Spanish health insurance – we've got your well-being covered
Free Spanish classes – unlock a new language and immerse yourself in the local culture
Career growth opportunities – take your skills to the next level with endless development paths
Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Requirements

What we're looking for

What we value in you.

You are an excellent verbal and written communicator
You speak native Dutch and C1-level English
You take ownership of your tasks and are not afraid to claim responsibility when needed
You show exceptional empathy and active listening skills, and you personalize every conversation
Through active listening and investigative skills, you can easily identify the cause of problems and solve them
Analyzing patterns and data energizes you
You do not shy away from challenges and can easily balance several cases at the same time

The role

Behind the brand.

This revolutionary fintech's mission is to transform banking and make money management enjoyable.

Our newest "unicorn" aims to simplify personal finance administration, challenge the status quo, and make a "green" difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.

A day in the life of.
The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces.

What you'll do

How you make an impact.

Offer support to customers by identifying and assessing user needs
Balance top-speed productivity with exceptional quality scores
Always provide accurate, valid, and complete information by understanding the right methods and tools
Assist in successful client onboarding and ensure a smooth transition when opening an account
Identify fraud indicators and escalate alarming cases to compliance officers
Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them
Actively identify and escalate customer issues to improve internal processes and enhance the customer journey

About weWow

weWow is a customer experience (CX) company based in Valencia, Spain, specializing in outsourced customer support and sales services for international clients. The company focuses on delivering high-quality, multilingual customer interactions, often serving e-commerce and online payment platform clients. With a team that supports multiple languages, weWow positions itself as a bridge between global brands and their customers, particularly in the European market.

weWow's Spain presence is centered in Valencia, where it operates as a hub for multilingual talent. The company actively recruits native speakers of Dutch, German, and Flemish, making it an attractive option for international professionals looking to relocate to Spain while using their language skills. The work culture emphasizes customer-centricity and language excellence, offering roles in sales and customer support. For international hires, weWow provides an opportunity to live in Spain while working in a dynamic, multicultural environment.

Industry: Customer Experience
Employees: 180
Headquarters: Valencia, Spain
In Spain: Valencia
Website: wewow.io

Good to know if you are moving

Based in Valencia, a popular city for expats, offering a high quality of life and a growing international community.
Roles are focused on native-level Dutch, German, and Flemish speakers, making it a good fit for professionals from those regions looking to relocate to Spain.
The company works with international clients, providing exposure to cross-border customer experience and sales operations.
Opportunities include sales and CX specialist roles, which may offer language-specific career paths.
The company is relatively small, which may offer a more intimate work environment and potential for direct impact.

In their own words

About the company & team

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Join us for more than just a job—be part of an unforgettable journey!

All open roles at weWow