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Claims Network Manager

Hybrid in Barcelona·Added 13 days ago (last checked 10 Nov)

Zurich Insurance Spain

75 open roles

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Our summary

Work mode: Hybrid, Barcelona
Spanish: Expected (ad in Spanish)
Experience: 4+ years
Education: University degree
Benefits: Private health insurance, flexible pay plan

Visa options

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for a person with experience in operational management within the insurance sector and mainly in miscellaneous claims, with the ability to lead teams, resolve incidents agilely, and make data-driven decisions in dynamic environments.

University degree or equivalent experience.
Minimum of 4 years of experience in the insurance sector, preferably in miscellaneous claims management.
Experience in expert network management.
Demonstrable experience in team management, fostering collaborative work and alignment with area objectives.
Experience in indicator monitoring, data analysis, and KPI management.
Capacity for organization, planning, and prioritization.
Proficiency in Microsoft Office, especially Excel and PowerPoint.

Nice to have

Leadership and people orientation.
Decision-making capacity in high-activity environments.
Results orientation.
Agility in problem-solving.
Analytical capacity.
Teamwork and cross-functional collaboration.
Effective communication.
Continuous improvement mindset.
Participation in automation and process improvement projects.
Knowledge of Power Platform (Power BI, Power Automate, and Power Apps).

Pay & benefits

What you'll get

Hybrid model and flexibility after the first month of your onboarding.
Health insurance and exclusive perks.
Flexible compensation.
Access to ongoing training and a development plan.
26 days of holiday + birthday day off.
Social benefits and an inclusive environment.

The role

At Sabadell Zurich, you will be part of the General Insurance Claims team with the objective of guaranteeing the correct functioning of the expert network, ensuring compliance with service levels, the quality of assessments, and operational efficiency.

Your contribution will be key to ensuring efficient management of the expert office network, driving the continuous improvement of operational indicators and contributing to an excellent customer experience.

Additionally, you will participate in and lead initiatives related to:

What you'll do

Monitoring and management of the expert network's activity.
Control and analysis of operational and quality indicators.
Optimization of the network's capacity and sizing.
Improvement and efficiency of management processes and tools.

On the other hand, you will collaborate closely with the rest of the Claims teams; Valuation, Operational Control, Recoveries, Investigation, and Transformation to guarantee the correct functioning of the network and the achievement of the area's objectives.

Day-to-day management of the miscellaneous claims expert network.
Monitoring and analysis of operational and quality KPIs.
Leadership and development of the assigned team.
Identification and resolution of operational incidents, establishing action plans when necessary.
Supervision and evolution of dashboards and monitoring tools.
Analysis of the network's sizing and proposal of improvements to anticipate capacity needs.
Updating and maintenance of operational manuals and action criteria.
Coordination and leadership of periodic meetings with the network of experts.
Definition and monitoring of quality metrics.
Participation and support in area transformation projects with the objective of improving processes.

Hiring process

2 steps1 interview

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Application review
Selection process
If you are selected to progress forward, we will reach out to arrange next steps, which could include a phone or video interview, or possibly an assessment.
Offer · With a talent acquisition consultant
Preparing for your start
Onboarding
Your new career at Zurich will kick off with a job-specific onboarding process and welcome experience.

Zurich will never ask you to purchase your own equipment or to pay to apply.
If you are not selected to move forward in the process, you will receive a notification via email.

About Zurich Insurance Spain

Zurich Insurance Spain is the Spanish arm of Zurich Insurance Group, one of the world's largest and most established insurance providers. The company offers a broad range of insurance products and services, including life, pensions, property, casualty, and commercial insurance, serving both individual and corporate clients. With a significant workforce in Spain, it operates as a key market within the global Zurich network, which is headquartered in Zurich, Switzerland, and employs over 60,000 people worldwide.

In Spain, Zurich has a strong presence with offices in major cities such as Madrid and Barcelona, and it is known for its focus on digital transformation, data analytics, and automation. The company offers a dynamic work environment with numerous opportunities for international professionals, including internships and trainee programs in areas like data engineering, AI, and actuarial science. Zurich emphasizes professional development and innovation, making it an attractive employer for those looking to build a career in the insurance sector in Spain.

Industry: Insurance
Founded: 1872
Employees: 50,000–100,000
Headquarters: Zurich, Switzerland
In Spain: Madrid, Barcelona

Good to know if you are moving

Zurich Insurance Spain has offices in Madrid and Barcelona, offering a strong base for international professionals.
The company provides numerous internship and trainee programs in fields like data engineering, AI, and actuarial science, ideal for early-career internationals.
Zurich is a global leader in insurance, providing a well-known brand and extensive career development opportunities.
The Spanish operations are heavily focused on digital transformation, creating roles for tech and data professionals.
Working at Zurich in Spain offers exposure to a multinational environment with English often used in corporate communications.

In their own words

About the company & team

Sabadell Zurich is the alliance between Banco Sabadell and Zurich Insurance Group. We are more than 350 professionals in Spain with a common purpose: Being there to care.

We promote an inclusive environment based on equal opportunities, without discrimination based on gender, age, origin, disability, sexual orientation or other personal circumstances.

If you are looking for a demanding, collaborative environment with real business impact, we want to meet you.

At Sabadell Zurich, talent becomes value.

All open roles at Zurich Insurance Spain