🇬🇧
The English-language job board for Spain
90,000+ live jobsNetwork Operations Team Lead
Hybrid in Madrid·Full-time·Added today (last checked 5 Nov)
Our summary
- Hours
- Rotating shifts, including nights · Includes weekends
- Work mode
- Hybrid, Madrid
- Contract
- Permanent, full-time hours
- English
- Required
- Benefits
- Gym access
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Experience in NOC, SNOC, Network Operations, telecommunications, ISP, or Managed Network Services.
- Hands-on experience in network incident management and resolution.
- Solid knowledge of networks and communication services, with the ability to understand and analyze incidents in Network Operations environments.
- Experience coordinating different technical teams during incidents.
- Experience with network monitoring tools and ticket management.
- Professional English for working in an international environment.
Nice to have
We value all applications and offer on-site, online, and certified training. Even if you do not meet 100% of the requirements, we want to meet you!
Pay & benefits
What you'll get
- Permanent contract and stable project.
- Salary in line with profile assessment.
- Hybrid remote work.
- Childcare voucher (up to 600€/year).
- Meal allowance (1200€/year).
- Technical, skills, and language training.
- Real and role-adapted career plan.
We have a very comprehensive Development and Work-Life Balance catalog, such as:
- Wellbeing HUB - Includes policies and actions for physical (Wellhub) and mental health.
- 24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
- Continuous training, you will enjoy Mylearning and Capgemini University and our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...) among others!
- FlexAbroad: possibility to work remotely from another country for 45 days.
The role
We are looking for a Network Operations Team Lead profile for a Telephony SNOC to lead the SNOC operation during their shift and ensure the correct management of incidents that may affect the service.
They will be the operational point of reference for the shift, coordinating priorities, technical teams, escalations, and communications. In the event of critical incidents, they will assume coordination until service is restored. Location: Spain.
What you'll do
- Lead and coordinate SNOC activity during the shift.
- Prioritize incidents and activities according to impact, criticality, and risk.
- Supervise the evolution of relevant alarms, incidents, and escalations.
- Coordinate L1 and L2 teams, and escalate to L3, Engineering, or manufacturers when necessary.
- Assume coordination of critical or high-impact incidents.
- Lead incident management calls, establishing actions, responsible parties, and escalations.
- Keep service managers and other stakeholders informed during relevant incidents.
- Ensure a clear and complete handover of information between shifts.
- Identify improvements in procedures, escalations, and operational management.
How you'll work
- Position associated with a 24x7 SNOC operation, with availability to work in rotating shifts, including nights, weekends, and holidays according to the established schedule.
Hiring process
1 interview
- Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
- When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.
About Capgemini
Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.
Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.
- Industry
- IT Consulting
- Employees
- 350,000
In their own words
About the company & team
Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and contribute to a better future. From autonomous cars to wildfire solutions, our digital technology and software experts think outside the box, providing unique R&D and engineering services across all sectors. Join the team and continue your career in a company with growth opportunities, where you can make a difference and where no two days are the same!
Additional information
Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).
Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.
More jobs like this
or browse Madrid·Engineering·IT support·Mid-level·Hybrid·Community of Madrid·IT Consulting
🇬🇧 🇪🇸
4w ago
Senior Systems Administrator (VMware & Network Infrastructure) English B2 - On-site Madrid (M/F/X)
On-site in Madrid
🇬🇧
🇬🇧
🇬🇧
🇬🇧
€55k - €75k
Blue Card threshold🇬🇧
🇬🇧
🇬🇧
🇬🇧