🇬🇧
The English-language job board for Spain
Technical Customer Success Manager
On-site in Barcelona·Full-time·Added 17 days ago
Overview
Job details
Full-time hours
Per the ad.
Requirements
Have the right to work in Spain
AvePoint doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Requirements
Nice to have
- Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
- Any M365, Azure or Microsoft Certifications
- Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
- Other cloud knowledge like Google workspace, Amazon Web Services
The role
The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
What you'll do
- Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
- Maintaining customer technical account portfolio to provide technical guidance and recommendation
- Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
- Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
- Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
- Identifying and understanding a customer's adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
- Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
- Becoming an expert in the features and benefits of our applications
- Delivering web-based and/or onsite product overviews and training sessions for clients
- Conduct basic technical consultancy with clients regarding AvePoint Products
OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
About AvePoint
AvePoint is a global SaaS company that provides data management, backup, and governance solutions for Microsoft 365, SharePoint, and other cloud platforms. Founded in 2001, the company has grown into a major player in the enterprise software space, serving over 21,000 customers worldwide, including many large enterprises and government agencies. AvePoint went public in 2021 and continues to expand its product portfolio and global footprint.
In Spain, AvePoint has a growing presence, with offices in Madrid and Barcelona, focusing on sales, customer success, and partner development roles. The company is known for its strong partner ecosystem and is actively hiring international professionals to support its expansion in the Spanish and European markets. AvePoint offers a dynamic, fast-paced work environment with opportunities for career growth, and it values diversity and inclusion, making it an attractive option for international talent looking to work in Spain.
- Industry
- SaaS
- Founded
- 2001
- Employees
- 1,000–5,000
- Headquarters
- Jersey City, USA
- In Spain
- Madrid, Barcelona
- Website
- avepoint.com
Good to know if you are moving
- AvePoint has offices in Madrid and Barcelona, offering opportunities for international professionals to work in Spain.
- The company is a global leader in Microsoft 365 data management, providing a strong technical environment for career growth.
- AvePoint supports remote and hybrid work arrangements, which can facilitate relocation and flexibility.
- The company has a diverse workforce and emphasizes an inclusive culture, welcoming international talent.
- AvePoint's Spain operations focus on sales, customer success, and partner management, with roles that may require multilingual skills.
In their own words
About the company & team
- Fluent or business proficient in Italian and English
- Several years of experience in a technical consulting role such as technical account management or technical business analysis
- Strong customer satisfaction, customer service, adoption, and retention experience
- Excellent written/verbal communication
- Strong organization, presentation, and project management skills
- Ability to work individually and within a highly collaborative global team setting
- Willingness to learn and adapt in a fast-paced environment
- Strong experience in communicating with different stakeholders and decision makers, both internally and externally
- Expert at customer relationship management
- Advanced ability to understand business objectives through requirements gathering and analysis
Additional information
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
🇬🇧
🇬🇧
🇬🇧 🇪🇸
€1k - €1k
🇬🇧 🇪🇸€30k - €40k
🇬🇧🇬🇧
🇬🇧
€60k - €80k
Blue Card threshold🇬🇧 🇪🇸🇬🇧
€53k - €63k
Blue Card threshold🇬🇧
Relocation🇬🇧
🇬🇧
🇬🇧 🇪🇸
€823
🇬🇧€823
🇬🇧