Front Office Intern
This role involves supporting front office operations and guest services at a luxury resort. It offers hands-on experience, training, and shared accommodation.
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This job advert was originally written in Spanish.
Previous experience in similar roles within the hotel or hospitality industry.
Excellent communication and customer service skills.
English verbal proficiency.
Driver's license.
Knowledge of the hotel and the area.
Additional information
• A competitive package and many development opportunities.
• Contract type: Permanent seasonal (Fijo-discontinuo).
• Join an innovative and fast-growing international group that is committed not only to building new hotels, but to building a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Be part of a team passionate about creating great hotel experiences and building a brand portfolio.
• Lunch is served every day in the Staff Restaurant.
• Great discounts at all Ennismore hotels and special discounts at numerous companies on the island.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team activities to our super end-of-season party; We work hard, but we know how to have a good time!
Reception and welcoming of guests upon their arrival at the hotel.
Assisting with guests' luggage, carrying it from the reception area to their rooms.
Providing information about the hotel facilities, available services, and local attractions.
Assisting guests with any special requests, such as restaurant reservations, transportation, or recreational activities.
Keeping the lobby and common areas clean and tidy.
Providing assistance with vehicle parking if necessary.
Delivering requested items to guests' rooms, such as newspapers, food and beverages, or additional toiletries.
Coordinating with other hotel departments to ensure that guest requests are attended to in a timely manner.
Providing exceptional customer service at all times and resolving any problems or concerns that guests may have.
Maintaining an accurate record of guest requests and activities performed during the shift.
Requirements
What we are looking for:
Company description
About Us 🏨
Join us for a unique opportunity to work with two different hotel brands.
Mondrian Ibiza is an elegant paradise with 154 rooms and designer public spaces, including a large terrace with views of the bay.
Hyde Ibiza is a paradise for food lovers inspired by festivals and a showcase of music and nightlife, with 401 rooms featuring natural textures and artisanal touches.
Together, the hotels offer seven restaurants and bars, ranging from premium sushi to Balearic sea-to-table cuisine.
The hotels are managed by Ennismore, the fastest-growing lifestyle hospitality company, in collaboration with the Azul Mar Cala Llonga Group, owned by the investment fund Apollo
Job description
What you will do...
Our selection process is designed to be smooth, respectful, and engaging. It typically includes an online application, interviews, and on occasion an assessment. We look beyond your CV — your personality, potential, and passion for hospitality matters to us
Accor is a global hospitality leader headquartered in Paris, France, operating more than 5,500 hotels across over 110 countries under brands such as Sofitel, Novotel, ibis, and Pullman. With a diverse portfolio spanning luxury, economy, lifestyle, and resort segments, Accor is one of the world’s largest hotel groups, employing direct staff members like housekeeping, food & beverage, reception, and management professionals at properties throughout the globe.
Accor maintains a strong presence across Spain, with a significant network of hotels in cities like Madrid, Barcelona and other tourist and business destinations. For international professionals, the group offers dynamic work environments, often within multilingual and culturally diverse hotel teams. With a wide array of operational roles—from front desk to F&B and spa, —Accor enables talent from in Spain with a variety of hotel operations. Due to the new scope of the brand and Great featuring Madrid, Accenture is an ideal for international hospitality staff looking to live and work in Spain while building a global career, especially with hotel and various brands.
At Mondrian & Hyde Ibiza, we promote equal opportunities for all people, regardless of gender, identity, age, sexual orientation, origin, disability, or religion. We foster diversity and inclusion, building an environment in which every person feels valued and respected.
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