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Customer Service Telephone Agent (English and Catalan) - Real Estate

Hybrid in Barcelona·Full-time·Added today (last checked 10 Nov)

Agency
Gi Group España

388 open roles

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Our summary

Salary
€22,000 a year

About €1,500 a month after tax.

Work mode
Hybrid, Barcelona
Contract
Permanent, full-time hours
Spanish
Native level
English
Required
Other languages
Catalan
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 1 year of experience in customer service, contact center, or incident management. Communication and user orientation skills, empathy, and incident resolution.
  • Proficient use of standard computer tools.
  • C1 level Catalan (verifiable) or equivalent, B2 English, and bilingual Spanish.
  • University degree.
  • Experience in public services, housing, social services, or administration.
  • Knowledge of multichannel management (phone, email, web forms).
  • Ability to work with procedures and quality standards.
  • Sensitivity towards vulnerable groups and citizen service.

Pay & benefits

What you'll get

  • Contract type: Permanent with the company.
  • Schedule: Mon-Fri from 13:00 to 21:00
  • Salary: 22k gross annual, Offices and Desks Collective Agreement, administrative assistant category.
  • Vacation: 22 working days.
  • Hybrid model: after completing the training period, after passing training.

The role

What you'll do

  • Phone support for inquiries and incidents.
  • Management of emails and digital requests.
  • Logging, classification, and tracking of incidents using corporate applications.
  • Resolution of first-level support inquiries. Information about contracts, procedures, housing maintenance, and citizen services.
  • Management of coexistence incidents and referral to the appropriate services when necessary. Digital support and guidance for users in using portals and online procedures.

How you'll work

  • Location: Barcelona

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing
All open roles at Gi Group España

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