User Support and Case Management Specialist

💰 Salary between €22,000 - €25,000 gross per year.

📚 Initial training.

🚀 Stable project and possibilities for professional development.

📢 User Support and Case Management Specialist (Catalan C1)

You will be responsible for attending to and managing user inquiries via telephone, email, and digital channels, following up on requests and incidents until their resolution.

We are not looking for a basic telephone support profile, but rather professionals capable of managing cases, interpreting different scenarios, and coordinating with various areas to offer effective solutions.

✅ User assistance and guidance.

✅ Incident management and follow-up.

✅ Administrative processing of requests.

✅ Updating information in CRM and corporate applications.

✅ Case follow-up.

✅ Coordination with internal teams for case resolution.

✅ Compliance with procedures and quality standards.

🕒 Full-time.

🌙 Priority start for the afternoon shift (morning vacancies are also available).

🟢 Communication and empathy.

🟢 Organization and priority management.

🟢 Analytical capacity and problem-solving.

🟢 Orientation toward quality and continuous improvement.

🟢 Teamwork.