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Citizen Service Technician

On-site in Pamplona·Full-time·Added 16 days ago (last checked 2 Nov)

Agency

Adecco España

4087 open roles

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Our summary

Salary: €25,142 a year
About €1,660 a month after tax.
Hours: Jornada intensiva all year · Split day (jornada partida)
Work mode: On-site, Pamplona
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Other languages: Basque
Education: Vocational training (FP Grado Medio)
Driving licence: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

High School Diploma, Intermediate Vocational Training in Administration or similar, or equivalent knowledge as determined by the company.

Minimum of 6 months of experience in positions related to citizen service, customer service, or administrative services in similar environments.

Minimum B2 in Basque is essential (a test will be conducted to certify the level)

Driver's license

Capacity for learning, perseverance, and communicative skills.

Key Competencies

Teamwork

Organization and planning

Commitment and sense of belonging

Efficiency and productivity

Adaptability to change and proactivity

If you meet the requirements and are ready to be part of a team committed to a new model of service and relationship with citizens based on values such as proximity, proactivity, active listening, accessibility, and inclusion, we look forward to your application!

Pay & benefits

What you'll get

Temporary contract with the possibility of conversion to permanent depending on the productive or organizational needs of the company.

Full-time: 1,592 annual hours. Rotation of shifts including split shifts and intensive morning shifts.

Salary according to collective agreement

Training and Development

A dynamic and constantly growing work environment.

6 months of experience in customer service

The role

At Adecco, we collaborate with NASERTIC, a public company of the CPEN Group, which generates value for Navarra through technology and digital services, facilitating the interaction of citizens with Public Administrations and improving the efficiency and accessibility of public services.

We are looking for the immediate hiring of 1 person plus the creation of a talent pool of 9 candidates for Citizen Service Technicians, with the objective of covering future service needs.

What you'll do

Direct assistance to citizens: In-person and/or telephone information and assistance with electronic procedures related to registration, Government of Navarra procedures, appointments, and receipt payments.

Advising on documentation, deadlines, and procedural steps.

Review and distribution of information and handling of information requests and guidance via email, telephone, and in person.

Preparation of procedures and guides to improve citizen service.

Support in the internal management of the different citizen service channels.

Management of complaints and suggestions.

Conducting surveys to obtain feedback and improve public services.

Database management.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.