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Customer Service Agent with Basque

Remote from Spain·Part-time·Added yesterday (last checked 6 Nov)

Konecta

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Our summary

Salary: €1,099 a month
Hours: Rotating shifts
Work mode: Remote from Spain
Contract: Fixed-term, part-time hours
Languages: Basque
Education: No studies required

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This job advert was originally written in Spanish.

Requirements

What we're looking for

What are we looking for in you?

Habitual residence: Despite being a 100% remote position, it is an indispensable requirement to reside near our headquarters in Güeñes (Calle José Miguel Arrieta Mascarua, 1, Güeñes, Vizcaya (48840))

Fluent command of Basque (an oral and written level test will be conducted)

Excellent communication and empathy skills.

User-level proficiency with IT tools

Availability to complete the online training in the indicated schedule

Education & certifications

Minimum experience: Not Required
Minimum studies: Not Required

Pay & benefits

What you'll get

Salary: €1,098.69 Gross/month

Contract starting from 30/11/2026, initially based on production with high possibilities of continuity and professional development within Konecta.
Balanced working day: 30 hours per week from Monday to Friday with rotating schedules (from 9:00 to 15:00 h and from 15:00 to 21:00 h), and sába*texto oculto*planned in advance to facilitate your personal work-life balance.
Salary: €1,098.69 gross monthly.
Maximum flexibility and comfort: 100% Remote modality from the first working day.
Complete IT equipment: We will provide you with all the necessary material so that you can work comfortably.

The role

Are you looking for a job opportunity with the comfort of working from home and in a collaborative environment? At Konecta, a leading multinational in customer management, we are expanding our team for an important project in the Insurance Sector.

If you have a vocation for service, empathy, and an excellent command of Basque, we want you to be part of our talent!

Your main mission

Personalized attention: Respond to customer calls with closeness and professionalism.
Query resolution: Advise and solve doubts or incidents related to their insurance policies.
Quality experience: Guarantee an excellent experience in every interaction.
It is a 100% pure customer service role.

How you'll work

Contract: Production circumstances
Working day: 30 hours per week

Hiring process

Initial training

Before joining the position, you will undergo initial training with the following characteristics:
Dates: from November 16 to 27, both inclusive.
Schedule: Monday to Friday, from 9:00 to 15:00 h.
Modality: 100% online.
Selective and unpaid training.
Passing this training will be necessary to access the employment start planned for November 30.

Start of service

If you are interested in being part of this project, we want to meet you!

Apply today and take the next step in your professional career with KONECTA!

About Konecta

Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.

Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.

Industry: Business Services
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

Konecta operates in 26 countries across 4 continents, offering global mobility opportunities.
Employees work in 30 languages, making it a multilingual environment suitable for international professionals.
The company's global headquarters is in Madrid, Spain, providing a central European base.
Konecta focuses on customer management and business process outsourcing, with roles in customer service, technical support, and collections.

All open roles at Konecta