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Contact Center Trainer with French

On-site in València·Full-time·Added 4 days ago (last checked 2 Nov)

Agency

Adecco España

4157 open roles

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Our summary

Salary: €21,000 - €24,000 a year
About €1,470 - €1,600 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: On-site, València
Contract: Permanent, full-time hours
Languages: French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Native French or C2 proficiency level.

Previous experience as a Trainer in Contact Center environments.

Excellent communication, presentation, and group facilitation skills.

Ability to transmit knowledge in a clear, motivating, and structured manner.

Proficiency in office tools and online training platforms.

People orientation, organization, and ability to adapt to dynamic environments.

Pay & benefits

What you'll get

Permanent contract from day one.

Joining a stable project with career growth opportunities.

Gross annual salary between €21,000 and €24,000, depending on experience and knowledge provided.

Annual bonus of up to 15% of the agreed gross salary.

Dynamic, international environment oriented towards continuous improvement.

Opportunity to participate actively in the professional development and growth of the teams.

The role

FRENCH CONTACT CENTER TRAINER in VLC

Are you passionate about training and people development? Do you enjoy sharing knowledge, supporting teams in their learning, and contributing to their success? If you have experience as a trainer in a Contact Center and a native or C2 level of French, we want to meet you.

As a Trainer, you will be part of the Quality and Training team, reporting directly to the Quality & Training Manager, being responsible for designing and delivering training actions that guarantee the correct training of the French market teams.

What you'll do

Main duties

Deliver initial training to new hires.

Develop and deliver continuous training and refresher sessions on client products, processes, and procedures.

Prepare, update, and optimize training materials and content.

Support agents during their learning process and monitor their evolution.

Collaborate closely with the Quality area to design and implement training actions based on detected improvement opportunities.

Evaluate the effectiveness of training and contribute to the continuous improvement of development programs.

How you'll work

39-hour weekly schedule.

Monthly shift schedule planned in advance.

Rotating shifts between 08:00 and 23:00, Monday to Saturday.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.