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Customer Experience Advisor

Hybrid in Madrid·Full-time·Added 6 days ago (last checked 29 Oct)

Allianz

182 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
Education: University degree
Benefits: Gym access

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree or Higher Degree in Business Administration and Management, Marketing, Economics, Statistics, Psychology, or related disciplines.
Profile oriented towards the customer and continuous improvement.
Analytical capacity and ease of working with data and indicators.
Good organizational and planning skills.
Ability to manage several activities simultaneously.
Communication and teamwork skills.
Proactive, flexible attitude and a desire to learn.
Regular use of Microsoft Office tools, especially Excel and PowerPoint.

Nice to have

Knowledge or experience in Customer Experience, Customer Journey, or Voice of the Customer.
Participation in continuous improvement, transformation, or customer experience projects.
Knowledge of reporting tools and data analysis.
Knowledge of the insurance sector or financial services.
Intermediate level of English.

Pay & benefits

What you'll get

Hybrid work model and flexible schedule.
Meal and teleworking compensation.
Exclusive discounts on Allianz products for employees and family members.
Possibility to invest in Allianz shares under preferential conditions.
Access to continuous training and professional development programs.
Access to innovative digital tools, including internal ChatGPT.
Wellhub to promote well-being and physical activity.
Free fruit and snacks in the office.
Possibility to work from abroad for up to 25 days a year.

The role

Are you passionate about understanding customer needs and contributing to improving their experience? At BBVA Allianz, we are looking for a person with a customer orientation, analytical capacity, and a desire to learn to join the Customer Experience team. You will be part of initiatives that directly impact our customers' satisfaction and the continuous improvement of our processes.

What you'll do

Provide support to the Customer Experience team in the operational and monitoring activities of the area.
Prepare and update periodic reports, presentations, and reports related to customer experience.
Monitor KPIs and key Customer Experience indicators, identifying trends and opportunities for improvement.
Collaborate in the execution and monitoring of initiatives and action plans focused on improving the customer experience.
Support coordination with different areas of the company and internal stakeholders to ensure the progress of initiatives.
Participate in cross-functional Customer Experience projects by providing organizational and analytical support.
Contribute to the collection, analysis, and monitoring of relevant information for decision-making.
Adapt to new business priorities and needs, collaborating on various projects within the area.

What does BBVA Allianz need from you?

Hiring process

1 interview

Recruiters usually contact you within two weeks of applying.
Interviews assess professional skills, potential and soft skills for culture fit.
Recruiter contact within two weeks of applying.

About Allianz

Allianz is a global financial services giant and one of the world's largest insurers, offering a wide range of insurance and asset management products to individuals and businesses. With over 150,000 employees and operations in more than 70 countries, Allianz is a category-defining leader in the insurance industry, known for its strong brand and financial stability.

In Spain, Allianz operates through several entities, including Allianz Seguros, Allianz Direct, and a joint venture with BBVA, with offices in Madrid and Barcelona. The company is a major employer in the Spanish insurance market, offering roles in areas such as underwriting, claims, IT, data, AI, and cybersecurity. For international professionals, Allianz Spain provides opportunities to work in a multicultural environment, with many roles requiring English or German, and offers competitive benefits and career development programs.

Industry: Insurance
Founded: 1890
Employees: 100,000+
Headquarters: Munich, Germany
In Spain: Madrid, Barcelona

Good to know if you are moving

Allianz Spain has offices in Madrid and Barcelona, with a significant IT and digital hub in Barcelona.
Many roles in Spain require German or English, making it accessible for international professionals.
Allianz is known for its strong focus on digital transformation, with many opportunities in AI, cloud, and cybersecurity.
The company offers competitive relocation support and international career mobility within the Allianz group.
Allianz has a joint venture with BBVA in Spain, creating a unique bancassurance environment.

In their own words

About the company & team

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part of and a protagonist of the change. We listen to and value new ideas aligned with our purpose that drive us to continue being the #EmployerOfChoice #4all.

The Allianz Group is one of the most trusted insurance and asset management companies in the world. Taking care of our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where all people feel empowered and have the confidence to explore, grow, and shape a better future for our clients and for the world around us.

The Allianz Group is one of the world's most trusted insurance and asset management companies. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer.

We are united by a shared commitment: putting our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future, for our customers and for the world around us.

Additional information

Even so, we would love to hear from you. Research shows that some people, especially women and underrepresented groups, hesitate to apply if they do not meet 100% of the requirements. At Allianz, we bet on potential, learning, and growth. If this opportunity excites you and you fit most of what we are looking for, we encourage you to submit your application.

We are committed to diversity and inclusion and welcome all applications, regardless of gender, age, origin, disability, sexual orientation, gender identity, or any other characteristic protected by current legislation.

Join us. Let's care for tomorrow.

At Allianz, we believe in an inclusive culture that fosters participation, innovation, and respect for diversity. Therefore, we welcome applications regardless of ethnicity, cultural origin, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristic protected by applicable legislation.

Based on the corporate template Modelo Publicación SF (1).docx.

At Allianz, we champion unity: we believe that a united world is a more prosperous world, and we are dedicated to constantly advocating equal opportunities for everyone. The foundation of this is our inclusive workplace, where people and performance matter, and where integrity, fairness, inclusion, and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristic protected under applicable local laws and regulations.

We are delighted to have you on board. Let's care for tomorrow.

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