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Customer Service Team Leader

On-site in Madrid·Added 13 days ago (last checked 22 Oct)

Alstom

64 open roles

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Our summary

Work mode: On-site, Madrid
English: Required
Education: University degree

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Skills

Requirements

What we're looking for

• Degree in Engineering, Industrial Studies, Business Administration or a comparable field
• High level of English
• Experience in people management and team leadership
• Experience in Customer Service and/or Supply Chain environments
• Knowledge of SAP Sales & Delivery modules
• Strong communication and stakeholder management skills

The role

At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85 000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.

More than a job: a mission

We're looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. You'll work alongside people who show up with ownership, passion, and dedication - because they know what's at stake: the journey home.

What you'll do

• Lead and develop the Customer Service team, ensuring high performance and customer satisfaction
• Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection
• Oversee customer inquiries, orders, returns and complaint resolution within your portfolio
• Define pricing tactics in collaboration with Operations Managers and Customer Directors
• Monitor delivery performance through KPI management, root cause analysis and corrective actions
• Drive continuous improvement initiatives in line with the APSYS roadmap
• Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams
• Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors

Your role, your impact

You'll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.

How success is measured

• Customer satisfaction and responsiveness to inquiries and complaints
• Delivery KPI performance and implementation of improvement plans
• Team engagement, development and operational efficiency
• Quality and timeliness of commercial and customer service processes
• Contribution to continuous improvement and business growth opportunities

Alstom, a great place to grow

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our cooperative working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage

Here, progress isn't always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.

Hiring process

2 steps2 interviews

Application submission
Resume screening · With a Talent Acquisition
Initial interview
With a Talent Acquisition
Typically with Talent Acquisition.
Second interview
With a hiring manager
With the hiring manager.
References and background check
Selection and offer

Candidates not shortlisted receive a rejection email.
Hiring decision communicated within 45 days of the final interview (stated in adverts).

About Alstom

Alstom is a global leader in the rail industry, developing and marketing integrated systems for greener and smarter mobility. The company offers a broad portfolio including rolling stock, infrastructure, and digital rail solutions, with a mission to make rail the backbone of transportation. Alstom's operations span worldwide, providing sustainable foundations for the future of transportation.

In Spain, Alstom has a significant presence with multiple offices and facilities, including in Madrid, Barcelona, Valladolid, and other locations. The company is actively hiring for various roles in Spain, such as railway maintenance engineers, project managers, and technical specialists. Alstom's Spanish operations are involved in both manufacturing and maintenance activities, offering opportunities for international professionals in the rail sector.

Industry: Rail Manufacturing
Founded: 1928
Employees: 50,000–100,000
Headquarters: Saint-Ouen-sur-Seine, France
In Spain: Madrid, Barcelona, Valladolid and 3 more
Website: alstom.com

Good to know if you are moving

Alstom has a strong presence in Spain with offices in Madrid, Barcelona, Valladolid, and other cities, offering numerous job opportunities in the rail sector.
The company provides roles in engineering, project management, and maintenance, with many positions requiring technical skills in railway systems.
Alstom's Spanish operations are involved in both manufacturing and maintenance, providing a diverse range of career paths for international professionals.
The company is committed to greener mobility, making it an attractive employer for those interested in sustainable transportation solutions.

All open roles at Alstom