Home Assistance Telephone Claims Handler

• Remuneration:
  • Base salary (14 payments): €17,023.55 gross annual (from the second year: €17,697.45 gross annual)
  • Weekend bonus - Sat/Sun of 3 (12 payments): €261 gross annual
  • Transport allowance (12 payments): €864 gross annual
  • €261 Quarterly Bonus starting from 6 months 10% (from the second year: 15%)
• Training: initial training provided by the company, paid, 2 weeks from 9 to 15h.

Our employees play a fundamental role in our success as a company. We value that every person is unique, with their own needs and aspirations, and we feel proud to accompany them in their professional journey.

We are here to drive and support your personal and professional development, helping you take charge of your growth through a wide range of specific training and development programs. All of this in a global environment that encourages international mobility and professional progression.

Taking care of your health and well-being is one of our priorities. That is why we develop workplace well-being programs (Work Well) designed to offer you peace of mind and the flexibility needed to plan your work and your personal life, promoting a better balance between both areas.

The claims handler position exists to ensure that our customers receive efficient and fair service when facing difficult situations. This role is fundamental to resolving the problems that arise following a claim, ensuring that the claims processes are handled with precision and empathy.

The ideal person for this position is someone detail-oriented, with exceptional communication skills and capable of handling complex situations with calm and professionalism. Their impact is reflected directly in customer satisfaction and in Allianz's reputation as a company that truly cares for its insured.

• Assign each service to the most suitable professional, taking into account the type of work, the necessary tools or certifications, urgency, and other requirements. Also manage any claims that may arise.
• Open the services requested by professionals and perform the closure when they have not done so through the web.
• Follow up on services that last longer than usual, supervising their progress and taking the necessary actions if delays occur.
• Open the corresponding services and ensure they are correctly managed by the professional network.
• Review the automatic assignment system and perform manual assignment when necessary.
• Supervise that professionals update the service status without delay and, if there are any, follow up and take measures to correct them.
• Manage the quotes sent by professionals.
• Perform all necessary administrative tasks to guarantee good service, such as making or receiving calls, coordinating professionals, processing documentation, reviewing expired services, among others.
• Receive service requests through the enabled channels and carry out the necessary management to guarantee the correct provision of the requested service.
• Preparation to work with artificial intelligence. Work effectively in an environment influenced by artificial intelligence (AI), machine learning, data analysis, and cloud tools, using information responsibly and in accordance with our standards for data governance, security, and ethical use.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analysis, and cloud-based tools, using information responsibly in accordance with our standards for data governance, security, and ethical use.

• Long-term temporary contract, full-time from Monday to Friday and one Saturday or one Sunday of 3 hours, with availability for holidays if necessary. Hours: 9 to 18h or 10 to 19h
• Teleworking: from 3 months onwards depending on performance and objectives achieved in a hybrid format (3 home + 2 office)

108500 | Customer Service and Claims | Professional / Senior | [[filter11]] | Allianz Partners | Full-time | Temporary