Customer Service Manager

Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment.

Deep understanding of the B2C environment and its players with the ability to effectively leverage previous work experience in managing multiple different customers.

Strong project management skills with full appreciation of the “big picture” without losing sight of the detail and commitment to deliver quality results.

Ability to cope in a fast-paced environment, within a global organizational framework.

Good knowledge of drafting contract

Spanish and English. Both fluent in writing and speaking.

Solid experience in leading and managing teams.

Process-oriented with a holistic view and experience in change management

Profound analytical skills and creative problem-solving.

Bachelor's degree or equivalent

Responsible for managing finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring full visibility, traceability, and efficient capacity planning. Drives a customer-centric approach through proactive engagement with key customers to support forecasting, ordering processes, and profitability. Ensures product quality standards and compliance with food safety, consumer protection, and relevant local regulations across the supply chain. Leads the Customer Service team while standardizing processes, driving continuous improvement, and enhancing operational efficiency in line with evolving business needs.

Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management.

Proactively identify/analyze/ implement client optimization / service uplift opportunities. Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks.

Ensure a clear, clean, transparent, and comprehensive O2C flow including managing orders, credit notes, penalties until final invoicing to our customers.

Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.) Maintain system and database integrity.

Optimize the process through standardization and automation of related workflows within SAP or other IT tools.