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Customer Service Manager

Hybrid in Alcobendas·Added 23 days ago (last checked 15 Oct)

Agency

Michael Page España

1427 open roles

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Our summary

Salary: €60,000 - €70,000 a year
About €3,460 - €3,950 a month after tax, or €3,480 - €4,110 under the Beckham regime.
Work mode: Hybrid, Alcobendas
Contract: Permanent contract
English: Required

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Pay clears the EU Blue Card threshold
The advertised pay is over the €41,356 bar, so the route exists if Michael Page España uses it.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Consolidated experience in leadership positions within Customer Service, Customer Care, or Customer Service.
Advanced level of English
Experience in monitoring and analyzing KPIs, incident management, and continuous process improvement.
Leadership capacity, customer orientation, and excellent communication and coordination skills.

Nice to have

Valuable experience in industrial environments, logistics, distribution, or supply chain.

Pay & benefits

What you'll get

Fixed salary: 60 to 70,000 gross euros per year.
Variable: 12.5% of annual salary.
Schedule from 08:00 to 17:00 or from 08:30 to 17:30.
Fridays from 08:00 to 14:30.
Hybrid model: 1 day of teleworking per week.
Location: Alcobendas (Madrid).
Stable project in a leading company in the industrial sector with possibilities for professional development.

The role

Important company in the industrial sector selects a Manager candidate for its Customer Service department

Important company in the Industrial sector
Selects a management profile for a Customer Service department

What you'll do

Lead, motivate, and develop the Customer Service team, guaranteeing the achievement of objectives and excellence in customer service.
Supervise the integral management of orders, incidents, and claims, ensuring an efficient and customer-oriented service.
Analyze and monitor key KPIs, driving continuous improvement actions to optimize processes and results.
Coordinate activity with the Sales, Logistics, Transport, and Finance departments.
Prepare reports for Management and participate actively in continuous improvement, digitalization, and tool optimization projects.

How you'll work

Availability to travel

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.