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Supply Chain Manager - Driver & Carrier Experience in Barcelona

On-site in Barcelona·Full-time·Added 22 days ago (last checked 12 Nov)

Amazon

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Our summary

Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Amazon is hiring for this role in several places. This vacancy is in Barcelona.

Requirements

What we're looking for

Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience in supply chain
Experience defining program requirements and using data and metrics to drive improvements

Nice to have

Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The role

Driver & Carrier Experience (DCX) improves how carriers and drivers experience Amazon's EU freight network. We connect customer feedback with the journeys, processes and products behind it. We then help partner teams decide what to change and check whether the change worked.

As a Supply Chain Manager, you will own DCX's view of the carrier and driver support journey. This journey starts when someone needs help. It covers self-service, assisted support, resolution, feedback and recovery. You will combine customer feedback with support and freight data. This evidence will show where the journey creates unnecessary effort or fails to resolve the customer's need.

You will work with a large operations group, its quality team and its product team. You will turn customer evidence into clear requirements and help partners prioritise improvements. Partner teams will own delivery. You will define how success should be measured and confirm whether the result improved the customer experience.

This role requires sound judgement and experience improving supply chain processes. You must also be able to influence teams that you do not manage. You will turn unclear customer problems into clear plans, decisions and measures.

What you'll do

Own and improve the carrier and driver support journey across self-service, assisted support, escalation and resolution.
Combine customer feedback with support and freight data to find the highest-impact problems.
Partner with quality teams to connect internal measures with customer effort, resolution and sentiment.
Identify which process, policy, communication or product defects create avoidable support demand.
Work with operations and product teams to define the affected customers, baseline, expected outcome and success measure.
Influence roadmaps and process priorities through clear evidence, recommendations and business cases.
Maintain an improvement portfolio with named owners, decisions, milestones, risks and post-launch measures.
Confirm whether delivered changes improved customer behaviour, resolution quality and sentiment.

A day in the life

You begin by reviewing support data and notice an increase in repeat contacts after a transportation event. You compare the support records with carrier and driver feedback. This helps you identify whether the problem began in an upstream process, self-service tool or assisted resolution.

You meet with the quality team to compare its audit results with the customer evidence. Together, you identify a gap that needs further review. You then work with a product team to define the customer requirement and the post-launch success measure.

Later, you update the improvement portfolio and prepare a short leadership narrative. It explains the customer problem, evidence, accountable owner and requested decision. It also explains how DCX will determine whether the change worked.

Hiring process

3 steps2 interviewsa task to do

Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

Some candidates move directly to the interview loop without a phone screening.
Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.

About Amazon

Amazon is a global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's largest employers and operates a vast network of fulfillment centers, data centers, and corporate offices across the globe. In Spain, Amazon has a significant presence with corporate offices in Madrid and Barcelona, as well as numerous fulfillment and data center facilities, including in Huesca and other regions. The company is known for its customer-centric culture, innovation, and fast-paced work environment, offering a wide range of roles from engineering and operations to corporate and creative positions.

Industry: E-commerce and Cloud
Founded: 1994
Employees: 1,000,000+
Headquarters: Seattle, USA
In Spain: Madrid, Barcelona, Huesca

Good to know if you are moving

Amazon offers a comprehensive relocation package for international hires, including visa sponsorship and support for moving to Spain.
The company has a strong presence in Spain with offices in Madrid and Barcelona, as well as numerous fulfillment and data center locations.
Amazon is known for its leadership principles, which are integral to its corporate culture and are important for career advancement.
Employees often have the opportunity to work on global projects and collaborate with teams across different countries.
Amazon provides competitive compensation and benefits, including health insurance, stock options, and career development programs.

In their own words

About the company & team

Driver & Carrier Experience improves the experience of the carriers and drivers who move Amazon freight across Europe. We turn customer signals into insight and connect that insight with business outcomes. We work through partner teams to deliver measurable change.

We are not a reporting function, and we do not take operational ownership from partner teams. We identify the customer problem, quantify its impact and bring it to the right decision-makers. We then confirm whether the resulting action improved the experience.

DCX is a small, senior and delivery-focused team. We value rigorous analysis, clear ownership and practical mechanisms. We choose our work by customer and business impact, not by how easy the fix is.

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