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15 open roles
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
2 to 3 years of previous experience in Customer Support, Customer Service, or Customer Success.
Fluent level of English (both written and spoken) for customer service and operational management.
Proficiency and demonstrable experience in using Zendesk for ticket management.
Analytical capacity and critical spirit to investigate the origin of incidents and provide visibility to the team.
Excellent communication skills, with fluency in verbal communication and careful email writing.
Previous experience in the logistics, e-commerce, transport, or last-mile sector (management with carriers).
Proficiency in data and internal tools such as Excel/PerMUT, Slack, Aircall, and HubSpot.
Knowledge or proficiency in additional languages (such as French or Italian).
Capacity for self-management, adaptability, and teamwork.
🚀 High-impact role: Be the key point in the relationship with our customers and help define how we deliver excellence in logistics.
💡 Innovative and close company: We work in an entrepreneurial, flexible environment with a culture of collaboration.
📈 Rapid growth: Be part of a scale-up company where your work will have visible and immediate results.
🍽️ Flexible compensation: Benefits for dining, transport, and childcare through Coverflex.
🏥 Health and wellbeing: Medical insurance with Adeslas included in the flexible compensation.
🎉 Team culture and wellbeing: Monthly afterworks and an environment that drives your personal and professional development.
We are looking for a Customer Care Specialist for our Barcelona offices who is proactive and analytical to join the Customer Care team. Your objective will go far beyond daily operational resolution; you will be the engine that detects failure patterns, collaborates closely with Account Managers, and proactively helps scale the service while guaranteeing maximum satisfaction for our customers.
Attend to and resolve tickets, incidents, and calls
Manage the internal platform daily for the tracking and operational management of incidents.
Coordinate internal communication and operational reporting using tools such as Slack, HubSpot, Excel/PerMUT, and email.
Analyze the origin and root cause of incidents with a critical spirit to report clearly to Account Managers.
Detect recurring failure patterns in the service and propose proactive improvements in support and integration processes.
Collaborate closely with the Account Management team to solve problems from the ground up, scale the service, and ensure customer satisfaction.
30' online with Júlia, Talent Acquisition Specialist.
60' online interview with Evangelina
Amphora Logistics is a logistics and ecommerce fulfillment provider offering warehousing, order fulfillment, distribution, and international logistics (3PL) services for fast-growing online brands. The company operates more than 100,000 m² of company-owned warehouses across Spain, Italy, Poland, and the United States, and serves more than 500 ecommerce brands.
Alongside its fulfillment operations, Amphora develops proprietary logistics technology — including a Warehouse Management System and an Order Management System — that connects warehouses, inventory, orders, carriers, and sales channels in a single platform. Each client is assigned a dedicated Account Manager who works directly from the warehouse.
E-commerce brands are growing at an unstoppable pace, but many still face logistical challenges that hinder their expansion. At Amphora Logistics, we transform that reality.
We help independent brands scale efficiently, offering comprehensive logistical solutions that combine advanced technology, operational agility, and close service.
Since 2020, we have developed a logistics platform that supports more than 300 clients in Europe and the United States. With a team of more than 200 professionals in Barcelona, Madrid, Italy, and the USA, and using our own warehouse management system, Atenea, we offer real-time visibility, route optimization, and total inventory control.
We are driven by the energy of a young team that never tires of growing and innovating. At Amphora, we believe in moving the needle with purpose, maintaining an inexhaustible attitude, and acting as a single team of warriors. We are driven by a passion to improve, learn, and take on challenges with courage, always focused on generating real and sustainable impact.
or browse Junior·Logistics, Transport & Supply Chain·Multilingual Customer Service & BPO·Logistics
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Hybrid in Spain
£14k - £26k
🇬🇧€9.81
🇪🇸€22k
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On-site in Barcelona
€22k
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