Account Manager

• 2-3 years of previous experience in Account Management, Customer Success, Key Account Management, or a similar client-facing role.

• Experience managing a portfolio of clients and building long-term relationships.

• Strong communication and stakeholder management skills.

• Customer-oriented mindset, with the ability to understand client needs and translate them into actionable solutions.

• Ability to manage multiple accounts, priorities, and deadlines simultaneously.

• Analytical mindset and ability to work with KPIs, metrics, and reports.

• Proactive and solution-oriented approach, with the ability to anticipate problems and take ownership.

• Commercial mindset and interest in identifying growth opportunities within existing accounts.

• Availability to work from our warehouse in Legnano (Milano).

• Driving licence and ideally own vehicle.

• Previous experience in logistics, eCommerce, SaaS, or a fast-paced environment is highly valued.

• Native Italian speaker, minimum C1 level of English, and B2 Spanish is highly valued.

🚀 High-impact role: Be a key person in the relationship with our clients and directly contribute to their growth and success.

💡 Innovative and close-knit company: Work in an entrepreneurial, flexible environment with a strong culture of collaboration.

📈 Fast growth: Join a scale-up where your work will have visible and immediate impact.

🌐 Hybrid environment: Combine working from our offices in Santa Margarida i Els Monjos with 1 day of remote work per week.

🍽️ Flexible compensation: Benefits for meals, transport, and childcare through Cobee.

🏥 Health & wellbeing: Private health insurance with Adeslas included through our flexible compensation scheme.

🎉 Team culture & wellbeing: Monthly afterworks and an environment that encourages your personal and professional development.

In short...

If you want to join a team that is constantly innovating, celebrates great work, and gives you the opportunity to take ownership, build strong client relationships, and grow professionally, you'll love Amphora.

E-commerce brands are growing at an unstoppable pace, but many still face logistical challenges that can slow down their expansion. At Amphora Logistics, we transform that reality.

We help independent brands scale efficiently by providing end-to-end logistics solutions that combine advanced technology, operational agility, and a close, customer-focused service.

Since 2020, we have developed a logistics platform that supports more than 300 clients across Europe and the United States. With a team of more than 200 professionals across Barcelona, Madrid, Italy, and the US, and our own Warehouse Management System, Atenea, we provide real-time visibility, route optimization, and complete inventory control.

We are driven by the energy of a young team that never stops growing and innovating.

At Amphora, we believe in moving the needle with purpose, maintaining an unstoppable attitude, and acting as one team of warriors. We are driven by a passion for improving, learning, and taking on challenges with courage, always focused on creating real and sustainable impact.

We are looking for a Mid-Level Account Manager to join our team and take ownership of the relationship with a portfolio of clients.

You will be responsible for managing and developing client accounts, ensuring a high-quality service and acting as a key point of contact between our clients and the different internal teams at Amphora.

Your role will combine account management, customer relationship, operational follow-up, and business development, ensuring that our clients' needs are understood, followed up, and translated into effective solutions.

You will work closely with Operations, Customer Care, Product, and other internal teams to anticipate potential issues, coordinate priorities, identify opportunities for improvement, and ensure an excellent customer experience.

• Act as the main point of contact for a portfolio of Amphora clients.

• Build and maintain strong, long-term relationships with your accounts.

• Understand each client's business, needs, priorities, and challenges.

• Follow up on account performance, satisfaction, and key operational metrics.

• Coordinate with Customer Care and internal teams to resolve queries and incidents.

• Lead regular communications with clients, including updates, reports, operational changes, and relevant news.

• Prepare and present account performance reports and business updates.

• Identify areas for improvement and proactively propose solutions.

• Identify upselling and cross-selling opportunities based on each client's needs and business growth.

• Ensure that client expectations are clearly communicated internally and followed through.

• Coordinate with Operations and other internal teams to ensure client requirements are properly addressed.

• Follow up on operational issues and ensure they are resolved within the agreed timelines.

• Coordinate priorities during peak periods, campaigns, and important business moments for your clients.

• Anticipate potential issues and take proactive action before they impact the customer experience.

• Escalate complex issues when necessary and ensure clear communication throughout the resolution process.

• Collaborate with different teams to improve processes and the overall customer experience.