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89,000+ live jobsCustomer Service Specialist
Hybrid in Barcelona·Full-time·Added 2 days ago (last checked 12 Nov)
Magnum Ice Cream Company
7 open roles
Our summary
- Hours
- Jornada intensiva on Fridays
- Work mode
- Hybrid, Barcelona
- Contract
- Full-time
- English
- Required
- Experience
- 2+ years
- Benefits
- Private health insurance, meal vouchers, gym access
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Nice to have
Requirements
What we're looking for
- Has 2 years of experience in Customer Service, Customer Operations, Supply Chain, Order Management, or a related field, ideally within a Fast-Moving Consumer Goods (FMCG) environment, and can operate confidently in a dynamic business setting.
- Brings strong skills in customer relationship management, problem-solving, data analysis, and stakeholder communication.
- Has experience working with SAP, advanced Excel, and reporting tools such as Power BI.
- Demonstrates strong organizational skills, attention to detail, and effective time management.
- Has a good command of English, both written and spoken, and is comfortable using it in day-to-day interactions.
- Thinks end-to-end and takes ownership for results.
- Is comfortable working in a fast-moving, evolving organisation.
- Values collaboration, clarity, and low-ego ways of working.
- Demonstrates a growth mindset and a continuous improvement mentality.
Pay & benefits
What you'll get
What you'll get (oficinas)
- Competitive salary and performance-based incentives
- Support for health, wellbeing and work-life balance
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Hybrid working model (2-3 days working from home per week)
- 4 weeks of Flex Work per year, allowing you to work fully remotely for one full week at a time
- Meal voucher card and on-site cafeteria service at our offices
- Private health insurance, with Magnum covering 40% of the policy cost
- Pension plan
- Access to Wellhub (gym and wellbeing platform)
- Flexible working hours
- Friday intensive working schedule
And much more!
The role
As a Customer Facing Specialist, you will play a key role in delivering an outstanding customer experience by ensuring efficient order management, resolving customer queries, and supporting seamless collaboration across Supply Chain, Sales, and Logistics. Acting as a bridge between our customers, logistics providers, and internal teams, you will help ensure service excellence while driving continuous improvements across our Order-to-Cash processes.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong relationships, solving problems, and contributing to operational excellence within a leading FMCG organization.
What you'll do
- Managing customer queries and requests through multiple channels, including phone, email, and Microsoft Teams.
- Processing, validating, and monitoring customer orders in SAP, ensuring accuracy of references, delivery dates, and compliance with company guidelines.
- Coordinating with internal stakeholders and logistics providers to ensure successful deliveries and resolve service incidents efficiently.
- Monitoring customer service performance and contributing to the achievement of Supply Chain service objectives.
- Identifying opportunities to improve Order-to-Cash processes and enhance the customer experience.
- Supporting data analysis and reporting activities to help drive informed decision-making and continuous improvement.
- Proposing process efficiencies and contributing to the optimization of Supply Chain KPIs and operational performance.
Hiring process
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
About Magnum Ice Cream Company
Magnum is a premium ice cream brand owned by Unilever, one of the world's largest consumer goods companies. The brand is known globally for its indulgent ice cream bars coated in thick chocolate, operating across more than 50 countries with a strong presence in Europe, North America, and Asia. As part of Unilever's Ice Cream division, Magnum operates within a massive multinational structure that employs over 127,000 people worldwide.
In Spain, Magnum operates through Unilever's local commercial team, with a significant presence in Madrid and a network of field sales roles covering regions such as Alicante, Bilbao, Mallorca, and Tenerife. The Spanish operation focuses on trade marketing, key account management, and sales development for the ice cream category, offering international professionals the chance to join a globally recognized FMCG powerhouse with strong local market penetration.
- Industry
- Food & Beverage
- Founded
- 1922
- Employees
- 100,000+
- Headquarters
- London, UK
- In Spain
- Madrid
Good to know if you are moving
- Unilever offers international career paths and internal mobility opportunities across its global operations.
- The Spanish roles are field-based commercial positions, ideal for professionals with strong local market knowledge and language skills.
- As part of a global FMCG leader, employees benefit from structured training and development programs.
- The brand operates in over 50 countries, offering potential for international career progression.
- Spanish contracts are offered through Unilever's local legal entity, providing standard local benefits and conditions.
In their own words
About the company & team
With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
Roles with real accountability and visible impact
Free to move fast, experiment and challenge how things are done
Continuous learning and development as the business grows
Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Additional information
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
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