Customer Onboarding Specialist - Portuguese Market

Hello! 👋 We are looking for our new star to join the team as a Customer Onboarding Specialist. We are Sesame HR, the digital solution that helps Human Resources teams, managers, and companies optimize their personnel management processes by centralizing everything in a single platform. Before we tell you more about what we are looking for, we have prepared a video to introduce ourselves. Who knows, maybe we can convince you that we are the perfect match? 😉 Press play! 🤓 What do we expect from you? For us, it is essential that: ✅ You have ease and interest in learning new things, as well as a constant desire to improve processes and question the current state of the tool. ✅ You are able to work in a team, communicate, and express yourself clearly. ✅ You stand out for your ability to adapt to changes. We are a startup, so... you can count on some challenges along the way! As a Customer Onboarding Specialist 👨💻👩💻, it is indispensable that you have: ✔ At least 1 year of experience in customer service, operations, or account management. ✔ Knowledge of CRM tools. ✔ Great ability to solve problems efficiently, ensuring the best customer satisfaction. ✔ Passion for people and for doing a job well. ✔ Strong verbal and written communication skills. ✔ Strategic planning capacity, an analytical mindset, and client portfolio management. ✔ Ability to create relationships of trust with clients. ✨ You will stand out even more if: 🌟 You have experience in SaaS and/or tech companies. 🌟 You have already worked as a Customer Onboarding Specialist. 🌟 You have experience and/or knowledge of Human Resources processes. 🌟 You speak other languages (English, Portuguese, Italian...). 👨💻👩💻 What will you do at Sesame? 🔹 Create and maintain relationships with assigned clients, including implementation, training on the configuration of the contracted service, resolving doubts, and empowerment to maximize the use of the platform. 🔹 Establish a relationship of trust with clients, helping to drive the value of our services and products. 🔹 Develop customer success strategies and practices. 🔹 Communicate effectively, both internally and externally, to understand client needs and maximize their retention and growth. 🔹 Monitor metrics and data to ensure customer success. 🔹 Balance customer satisfaction with the efficiency of success practices, adjusting them to their expectations. And the best part of this challenge? You won't be alone in this! 🤜🤛 You will work with an incredible team of Sales, Customer Support... Join us! 🚀