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On-site in Spain·Added 29 days ago (last checked 23 Oct)
Our summary
- Hours
- Includes night work · Includes weekends
- Work mode
- On-site, Spain
- Spanish
- Native level
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
You must:
Be available to work a schedule that depends on business needs and may include nights, weekends, and holidays at the Apple Store. You must also arrive on time and fulfill your scheduled hours, in line with local regulations and any approved accommodations.
Have experience in retail, sales, or related fields.
Have the visual inspection and fine motor skills needed to perform repairs safely.
Have experience identifying and resolving hardware and software issues in a customer service environment.
Be fluent in the local language, both spoken and written (sign language assistance is provided).
Nice to have
You can:
Demonstrate technical knowledge of Apple products and services, including device repairs.
Analyze issues and follow troubleshooting steps to identify the root cause of a technical problem.
Handle customer care issues with empathy and strong interpersonal skills.
Take initiative and stay motivated to do the best for customers and Apple, anticipating and adapting to problems and obstacles.
Work in a dynamic environment, often under tight deadlines and pressure, while handling multiple customers or repairs at once.
Communicate effectively and adapt your style to different audiences.
Collaborate with and motivate the entire store and key partners to achieve individual and team goals.
Help and train the rest of the store with your knowledge and experience.
Safely handle, lift, and move materials on a regular basis.
The role
Apple Retail is where the best of Apple comes together. We use our knowledge to help people do what they love through experiences that only happen at Apple. We believe inclusion is a shared responsibility, and we work to foster a culture where everyone feels welcome and motivated to do their best work.
As a Genius, you combine strong functional problem-solving skills with the ability to generate enthusiasm for Apple products and services. You provide exceptional care and teach customers how to get the most out of Apple products and services. You make sure customers know their options and Apple offerings, and you perform repairs on all Apple products serviced in the store.
You excel at building customer relationships and demonstrate that our stores offer a high standard of care and repairs. You grow your team's knowledge by setting an example of exceptional service and sharing your expertise.
Demonstrate broad knowledge and stay current on all Apple products, services, and Genius Bar repair processes to ensure repairs are efficient and high quality.
What you'll do
Help customers with care and empathy when they have issues with Apple products or software, using all the tools and resources Apple provides.
Perform troubleshooting, diagnostics, and repairs, and resolve questions about hardware and software repairs.
Provide excellent customer service by understanding their needs, identifying opportunities to create owners, recommending products and services, and explaining the most suitable purchasing options.
Collaborate with your Managers to identify recurring repair issues and other service concerns, and ensure feedback is sent to Apple.
Use your deep knowledge of Apple hardware and software to identify potential causes of technical issues and train the team.
Mentor, serve as a resource, and model positive behaviors for the Genius Bar team.
Help Leadership resolve difficult customer situations quickly.
Perform other tasks as needed, including assisting with customer-facing activities inside or outside the sales floor.
Contribute to an inclusive environment by respecting individual differences and showing curiosity and a commitment to learning.
Put Apple's values of inclusion and diversity into practice in daily tasks.
About Apple
Apple Inc. is a multinational technology company that designs, develops, and sells consumer electronics, computer software, and online services. Known for iconic products like the iPhone, iPad, Mac, and Apple Watch, Apple is one of the world's most valuable companies and a global leader in innovation, with a vast ecosystem of services including the App Store, iCloud, and Apple Music. The company operates retail stores worldwide and has a significant engineering and corporate presence across many countries.
In Spain, Apple has a strong presence with retail stores in major cities like Madrid and Barcelona, as well as corporate and engineering roles. The company's Spanish operations include technical support, retail, and business development functions, offering international professionals the opportunity to work for a globally recognized brand in a dynamic European market. Apple's work culture emphasizes innovation, collaboration, and excellence, and it provides a supportive environment for international hires, with opportunities for career growth and cross-cultural experience.
- Industry
- Consumer Electronics
- Founded
- 1976
- Employees
- 100,000+
- Headquarters
- Cupertino, USA
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Apple offers comprehensive relocation support for international hires, including visa sponsorship and assistance with moving expenses.
- The company has a strong internal mobility program, allowing employees to transfer between international offices, including Spain.
- Working at Apple in Spain provides exposure to a global tech ecosystem and the opportunity to collaborate with diverse, international teams.
- Apple's retail and corporate roles in Spain often require Spanish and English proficiency, making it accessible for international professionals.
- Spain's Apple offices are located in major cities like Madrid and Barcelona, offering a high quality of life and vibrant cultural environment.
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