Night Receptionist

• Stability: Contract to work ALL YEAR ROUND, offering security and job continuity.
• Work Environment: Being part of a hotel with a dynamic, collaborative, and well-being-focused work environment.
• Professional Development: Training and growth opportunities within ARTIEM Hotels.
• Unique Experience: The opportunity to work at ARTIEM CAPRI, an exceptional destination in Menorca.

Commitment to diversity, equity, and inclusion. At ARTIEM we believe in people, not labels. Our purpose is to inspire people to be happy, and we do so without exception, starting with our Freshpeople. Ensuring equal opportunities for all.

At ARTIEM Hotels, we don't just offer accommodation, but unforgettable experiences. We believe in creating moments that last, in hospitality that feels like home, and in a work environment where talent and passion flourish. Our commitment to excellence, innovation, and the well-being of our guests and our team defines us. We seek people who share our philosophy and wish to be part of a family that values personal and professional growth.

We are looking for a Night Receptionist (Night Concierge) with solid experience and an innate vocation for customer service to join our team at ARTIEM CAPRI. This position is fundamental to ensuring an exceptional stay for our guests during the night hours, offering personalized, proactive attention and always with a smile, even in the tranquility of the night.

• Guest Service: Offer a warm and efficient welcome and departure service, managing check-ins and check-outs with precision and kindness.
• Inquiry Management: Proactively and resolutely attend to all guest requests, questions, and incidents during the night shift, ensuring their complete satisfaction.
• Information and Recommendations: Provide detailed information about the hotel facilities, available services, and local attractions, tailoring recommendations to each guest's interests.
• Security and Surveillance: Perform periodic rounds of the facilities to ensure security and order, reporting and managing any detected anomalies.
• Administrative Tasks: Manage the telephone switchboard, email, correspondence, and other communication channels. Prepare and file necessary documentation.
• Control and Closing: Perform cash balancing and the corresponding night audits, ensuring the accuracy of the day's accounting records.
• Support to Other Departments: Collaborate with other departments (maintenance, cleaning, catering) to ensure operational fluidity and the resolution of incidents.
• Emergencies: Act with calmness and professionalism in case of emergencies, following the protocols established by the hotel.
• Image Maintenance: Ensure that the reception and common areas are kept impeccable and orderly throughout the shift.