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Customer Service: Orders and Support - Christmas Campaign

Hybrid in Albacete·Full-time·Added 3 days ago (last checked 23 Oct)

Atida

8 open roles

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Our summary

Work mode: Hybrid, Albacete
Contract: Fixed-term, full-time hours
Spanish: Fluent
Other languages: Portuguese
Education: Vocational training (FP Grado Medio)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

High School Diploma or Intermediate Vocational Training Cycle.
Previous experience in customer service, whether in person, by telephone, or digitally.
Proficiency in Spanish, both oral and written, with good writing skills.
Proficiency in IT tools at a user level. Experience with Zendesk or other ticketing platforms will be valued.
Availability for immediate start.

Skills

People skills and a passion for customer interaction.
Ability to maintain calm and kindness during periods of high workload.
Solution-oriented: seeking the answer to the customer's problem and following it through to the end.
Organization and the ability to handle multiple channels at once.

Nice to have

Knowledge of English, Portuguese, or other languages will be valued.
Experience in eCommerce or knowledge of the online purchasing process (orders, shipments, and returns) will be valued.

Pay & benefits

What you'll get

Full-time temporary contract during the Black Friday and Christmas campaign.
An international company in constant growth, with a presence in several European countries.
Multicultural work teams.
On-site work from Monday to Thursday and teleworking on Fridays.
Initial training provided by the company so that you can start with confidence from day one.
Free coffee and tea in the offices.
Multiple company activities with colleagues.
Offices in the city center.
Dynamic environment.

The role

Atida Mifarma is the leading online parapharmacy in Spain, with more than 25,000 references and more than 400 suppliers.

We are looking to hire two people at our central offices in Albacete to reinforce the Customer Service team during the Black Friday and Christmas campaign, the period of highest activity of the year.

You will be responsible for assisting our customers by telephone, email, and chat, advising them on our products, processing their orders, and resolving any issues that arise, so that every customer is satisfied with their shopping experience.

What you'll do

Assist customers by telephone, email, and chat, resolving their doubts regarding products, orders, shipments, and returns.
Advise on the products in our catalog and help each customer find the one that best suits their needs.
Process orders for our products for online sale via telephone, email, and chat.
Manage and follow up on order issues: delays, shipping errors, damaged or missing products, and returns.
Coordinate with courier companies and other departments to resolve issues.
Register inquiries and their resolutions in our ticket management tool.

Atida | Mifarma

Online sale of pharmacy, parapharmacy, cosmetics, optics, childcare, nutrition, and healthy living products.

About Atida

Atida, operating in Spain through the legal entity Mifarma Tienda Online S.L., is an online pharmacy and parapharmacy e-commerce retailer. Its Spanish storefront sells "productos de farmacia, parafarmacia, cosmética, óptica, puericultura, nutrición y vida sana", listing "Más de 30.000 productos de cosmética, bebé, nutrición y salud" with free shipping from 49€, 24-48h delivery in mainland Spain, and free video consultations with pharmacists.

The company runs separate country storefronts for "Atida Spain" and "Atida Portugal", and its Spanish site offers customer contact via a Spanish phone number (+34 967 115 501, Monday-Friday 09:00-19:00). Current open roles in Spain span warehouse and logistics operations ("Personal de Almacén-Logística", "Encargado de grupo de trabajo de Almacén"), e-commerce technology ("Project Manager ERP/ WMS", "Data Engineer", "Técnico/a de Soporte IT & Microinformática (Entorno Logístico)") and finance (a finance department internship requiring a university agreement), indicating a combined retail, logistics and tech operation.

Industry: Pharmacy E-commerce
Website: atida.com

Good to know if you are moving

Operates dedicated country storefronts for Spain and Portugal ("Atida Spain" and "Atida Portugal").
Spanish customer service is available by phone (+34 967 115 501) Monday to Friday, 09:00-19:00.
Hires in Spain under the legal entity Mifarma Tienda Online S.L.
Current Spain openings include warehouse/logistics roles ("Personal de Almacén-Logística", "Encargado de grupo de trabajo de Almacén"), tech roles ("Data Engineer", "Project Manager ERP/ WMS", "Técnico/a de Soporte IT & Microinformática (Entorno Logístico)") and a finance department internship requiring a university agreement.

All open roles at Atida