B2C Fulfillment Manager
NatulimNew
The B2C Fulfillment Manager will oversee 3PL providers, carriers, and warehouse networks to ensure timely deliveries.
Hybrid in BarcelonaFluent Spanish
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Remote, Barcelona·Full-time·Added 14 days ago
Overview
Job details
Fixed-term contract
Full-time.
Fully remote
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Skills
This job was automatically translated to English.
Requirements
What we're looking for
Experience working in customer service
Experience working in an e-commerce environment
Use of Shopify
Fluent English
Strong written and oral communication skills
Efficiency and agile responsiveness
The role
At Natulim, we improve classic cleaning products. We make residue-free products that are easy to use and contain ingredients that are good for the skin and the planet.
Our star product is a laundry detergent in a biodegradable strip format that dissolves in the washing machine.
We are looking for a dynamic and people-centered online customer service expert from October to December to lead our customer service efforts and grow our brand presence online, especially during the Green Friday peak.
What you'll do
Act as the main point of contact for customer inquiries via email, chat, and social platforms.
Create scalable support systems (e.g., help desk, FAQs, automated responses) to ensure fast and helpful service.
Record and report customer feedback, complaints, and satisfaction metrics to drive improvements in products and services.
Develop loyalty and retention strategies through proactive customer contact and problem resolution.
Collaborate with operations and logistics teams to resolve order issues and improve the post-purchase experience.
What do we offer?
Access and training in AI tools, working with cutting-edge technology such as Claude.
Full-time schedule from Monday to Friday, with flexible start and end times.
Internal and external training to drive your continuous learning.
Up to a 50% discount on Natulim products.
A young, dynamic team with a very good atmosphere, where people and ideas matter.
We look forward to meeting you!
About Natulim
Natulim is a food company based in Barcelona, Spain, specializing in natural and healthy food products. The company operates primarily through e-commerce, with a strong focus on digital marketing and content creation to reach international audiences. With a team of around 50 employees, Natulim is a growing player in the health food niche, leveraging social media and video content to drive brand awareness and sales.
Natulim's Spain presence is centered in Barcelona, where all its operations and open roles are based. The company offers a dynamic, digital-first work environment with a strong emphasis on creative roles such as video editing, content creation, and social media management. For international professionals, Natulim provides opportunities to work in a multicultural setting, with roles specifically targeting Romanian-speaking candidates, indicating a diverse and international work culture.
- Industry
- Food
- Employees
- 11–50
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona
- Website
- natulim.com
Good to know if you are moving
- All open roles are based in Barcelona, Spain, offering a centralized location for international hires.
- The company actively seeks Romanian-speaking candidates for video editor roles, indicating a multicultural team environment.
- Many positions are internships (prácticas), which may be suitable for early-career professionals looking to gain experience in Spain.
- The company's focus on e-commerce and digital marketing provides opportunities to work on international campaigns and content strategies.
- Spanish language skills may be required for some roles, but creative and technical positions may be more flexible.
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